911 Dispatcher - Fast-Paced Public Safety Tech

Allegheny County; Pittsburgh (Allegheny County); On-site; USD 31,184 - 44,413; Full time

Job summary

Allegheny County is seeking a full-time 911 Telecommunications Officer to efficiently dispatch police, fire, and emergency services. This role requires strong communication skills, problem-solving abilities, and the capacity to perform effectively under pressure in a collaborative environment. Applicants must have a high school diploma and maintain a PA driver's license, with prior public safety experience preferred.

Qualifications

• Must maintain a PA drivers license.
• Preferred one year of experience in public safety or a high-volume call center.
• Certifications such as APCO 40 Basic Telecommunicator are a plus.

Responsibilities

• Receives emergency 9-1-1 calls and dispatches appropriate services.
• Operates public safety communications radio equipment.
• Interrogates callers to determine the appropriate response.

Skills

Customer service techniques

Effective communication

Multi-tasking

Decision making

Education

High school diploma or its equivalent

Job description

Allegheny County is seeking a full-time 911 Telecommunications Officer to efficiently dispatch police, fire, and emergency services. This role requires strong communication skills, problem-solving abilities, and the capacity to perform effectively under pressure in a collaborative environment. Applicants must have a high school diploma and maintain a PA driver's license, with prior public safety experience preferred.