Emergency Communications Dispatcher (911)

City of Seguin, TX; Seguin (TX); On-site; USD 34,000 - 39,000; Full time

Job summary

City of Seguin, TX, seeks a Telecommunication Specialist to handle 9‑1‑1 and non‑emergency calls in a rapid, high‑stress environment. You will triage, dispatch police, fire, EMS, and municipal units using NG911, GIS, and CAD tools.

Responsibilities include medical dispatch instructions, real‑time status monitoring, CJIS database queries, and precise incident logging. Requires flexibility for rotating shifts and after‑hours coverage.

Qualifications

• High school diploma or GED required; relevant dispatch experience preferred.
• Must obtain Basic Telecommunicator License (TCOLE) within one year of hire, plus Full Access TCIC/NCIC and CJIS certifications.
• Experience with emergency communications protocols and triage is desirable.

Responsibilities

• Answers and processes incoming 9‑1‑1 calls, Text-to-911, non‑emergency requests, and automated signals.
• Operates multi-frequency radio systems and CAD consoles to dispatch police, fire, EMS, and municipal units; coordinates multi‑agency responses.
• Provides Emergency Medical Dispatch instructions (e.g., CPR, hemorrhage control) prior to unit arrival.
• Monitors field responder status and GPS/WIS systems; relays real‑time updates to field units.
• Uses CJIS databases to run queries on warrants, driver records, and property; maintains CJIS-compliant records.
• Logs incidents in CAD in real time and maintains accurate administrative reports.
• Handles after‑hours and civil‑emergency dispatches for city services.

Skills

Typing 35–45 WPM

Clear verbal communication

Multitasking under pressure

Emotional intelligence

Team coordination

Education

High School Diploma or GED

Tools

NG911 systems

CAD

GIS mapping

CJIS databases (TLETS/TCIC/NCIC)

Two-way radio consoles

Job description

City of Seguin, TX, seeks a Telecommunication Specialist to handle 9‑1‑1 and non‑emergency calls in a rapid, high‑stress environment. You will triage, dispatch police, fire, EMS, and municipal units using NG911, GIS, and CAD tools.

Responsibilities include medical dispatch instructions, real‑time status monitoring, CJIS database queries, and precise incident logging. Requires flexibility for rotating shifts and after‑hours coverage.