911 Dispatcher: Coordinate Emergencies & Responders

County Emergency Communications; Avonmore (Westmoreland County); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Avonmore, PA seeks a 911 Emergency Dispatcher to connect callers with responders. You will gather critical information, confirm locations, and coordinate police, fire, and medical resources according to agency procedures.

The job requires calm communication, strong listening, and the ability to manage multiple systems while maintaining accurate records. Training and certifications may be required, with varied shifts and potential overtime.

Qualifications

• High school diploma or recognized equivalency credential commonly required.
• Some agencies recruit entry-level applicants; others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or equivalent

Job description

County Emergency Communications in Avonmore, PA seeks a 911 Emergency Dispatcher to connect callers with responders. You will gather critical information, confirm locations, and coordinate police, fire, and medical resources according to agency procedures.

The job requires calm communication, strong listening, and the ability to manage multiple systems while maintaining accurate records. Training and certifications may be required, with varied shifts and potential overtime.