Emergency Medical Dispatcher - Life-Saving Call Center

County Emergency Communications; East Derry (NH); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in East Derry, NH seeks Emergency Medical Dispatchers to support urgent medical responses. You will collect patient information, establish priorities, and coordinate resources using an approved system.

Responsibilities include receiving calls, confirming location, asking questions, dispatching ambulances, and providing protocol-based instructions. Some shifts may include nights, weekends, and overtime.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

County Emergency Communications in East Derry, NH seeks Emergency Medical Dispatchers to support urgent medical responses. You will collect patient information, establish priorities, and coordinate resources using an approved system.

Responsibilities include receiving calls, confirming location, asking questions, dispatching ambulances, and providing protocol-based instructions. Some shifts may include nights, weekends, and overtime.