911 Dispatcher: Calm, Life-Saving Incident Coordinator

County Emergency Communications; Union Star (MO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

County Emergency Communications in North Star, MI is seeking a 911 Emergency Dispatcher to connect callers with responders and coordinate police, fire, or EMS based on agency procedures.

You will handle emergency and nonemergency calls, confirm locations, document changes, and relay accurate information while managing multiple communication systems. Shifts may include overnight, weekends, holidays, and overtime.

Qualifications

• High school diploma or GED commonly required.
• Typing, listening, clear speech, and basic computer skills are useful.
• Ability to organize information under pressure as determined by the official posting.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as situations change.
• Provide caller instructions within training limits.
• Maintain records and protect confidentiality.

Skills

Active listening

Accurate typing

Clear speech

Information organization

Education

High school diploma

Tools

CAD systems

Radio communications

Job description

County Emergency Communications in North Star, MI is seeking a 911 Emergency Dispatcher to connect callers with responders and coordinate police, fire, or EMS based on agency procedures.

You will handle emergency and nonemergency calls, confirm locations, document changes, and relay accurate information while managing multiple communication systems. Shifts may include overnight, weekends, holidays, and overtime.