911 Dispatcher: Calm, Critical Public Safety Role

Emergency Telecommunicator Services; Landrum (SC); On-site; USD 38,000 - 54,000; Full time

Job summary

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers in Landrum, SC to connect callers with the appropriate responders. Responsibilities include handling emergency and nonemergency calls, verifying locations, and coordinating police, fire, or medical teams per agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple communication systems while relaying accurate information.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma

Job description

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers in Landrum, SC to connect callers with the appropriate responders. Responsibilities include handling emergency and nonemergency calls, verifying locations, and coordinating police, fire, or medical teams per agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple communication systems while relaying accurate information.