911 Dispatcher

City of Royal Oak, MI; Royal Oak (MI); On-site; USD 58,000 - 67,000; Full time

Job summary

An established industry player is seeking a dedicated 911 Dispatcher to join their team. This role involves managing emergency calls, dispatching police and fire services, and performing essential administrative tasks. The ideal candidate will thrive in high-pressure situations, demonstrating excellent communication skills and the ability to work collaboratively. With a comprehensive benefits package and a commitment to employee well-being, this position offers a rewarding opportunity to make a significant impact in the community. If you are ready to take on the challenge and contribute to public safety, this is the perfect role for you.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Flexible Spending Accounts

Employee Assistance Program

Health and Wellness Center

Retirement Plan

Qualifications

• High School Diploma or equivalent required.
• Ability to communicate effectively and deal with the public.

Responsibilities

• Receive and dispatch 911 emergency calls.
• Operate communication equipment and maintain logs.
• Enforce parking ordinances and assist in emergencies.

Skills

Communication Skills

Stress Management

Computer Proficiency

Problem Solving

Knowledge of Local Geography

Education

High School Diploma or equivalent

Tools

Computer Assisted Dispatch System

Radio Communication Equipment

Word Processing Software

Job description

Salary

$58,778.30 - $66,525.47 Annually

Location

Royal Oak Police Department

Job Type

Full-Time

Job Number

202400035

Department

Police

Opening Date

04/29/2025

Closing Date

6/28/2025 11:59 PM Eastern

• Description
• Benefits
• Questions
  
  

Job Description

A 911 Dispatcher performs a variety of duties associated with the Police Department which do not require the authority of sworn personnel. The 911 Dispatcher is supervised by the on-duty Command Officer and will perform non-criminal administrative activities at Police Headquarters, receive 911 emergency telephone calls, answer calls from the public, receive walk-in complaints, dispatch police, fire and other emergency vehicles, operate the LEIN and CLEMIS terminals, enforce parking ordinances, and perform related duties as assigned.

Essential Job Functions

A 911 Dispatcher may be called upon to do any or all of the following: (These examples do not include all of the duties which the employee may be expected to perform.)

• Receive incoming 911 emergency telephone calls, obtain essential information including type of emergency and location, and dispatch police, fire or other emergency vehicles as required.
• Receive fire alarms, and relay information to Fire Department officers and stations.
• Operate computer terminal, scanner and other communication equipment.
• Transmit and receive routine and emergency communications over the police radio network.
• Record entries into the appropriate radio telephone and summary log.
• Process various forms and reports relative to Police Department activities such as incident and arrest reports, regular and special reports.
• Receive walk-in accident reports and citizen complaints.
• Receive complaints over the telephone.
• Perform LEIN and CLEMIS checks at the request of on-scene police officers or other authorized personnel regarding driving and criminal records, wants and warrants, and vehicle registration information.
• Perform a variety of tasks related to the security, custody, processing and searching of prisoners including assisting in bookings operations, as required.
• Maintain records of street closings, hydrants out of service, public service supervisor's phone numbers, and other conditions affecting the dispatching of emergency services.
• Enforce parking ordinances by checking meters and restricted areas and writing violations tickets; report out-of-order meters, wind meters as required.
• Perform related Police Department duties as assigned.
  
  

KSA

A 911 Dispatcher, upon application, shall have the following training and experience:

• High School Diploma or equivalent
• A valid Michigan motor vehicle operator’s permit.
• Special consideration will be given to candidates with experience as a Police and/or Fire dispatcher.
  
  

Qualifications For Employment

• Ability to become proficient in the operation of a computer assisted dispatch system.
• Ability to deal courteously and effectively with the public in all situations.
• Ability to develop a working knowledge of local geography, streets, and principal locations in the City.
• Ability to successfully complete all job-related training during the probationary period.
• Ability to prepare accurate reports and records.
• Ability to work with others and function under stress.
• Ability to deal directly with the public in all situations.
• Ability to communicate effectively verbally and in writing.
• Ability to obtain knowledge and familiarity with firearms.
• Ability to work outside in all types of weather conditions when enforcing parking ordinances, and to walk and be on one's feet for long periods of time.
• Ability to operate a motor vehicle.
• Ability to function effectively under stress and in emergency situations.
• Skill in the use of various tools and equipment, including personal computer including word processing software, copy machine, fax machine and radio.
  
  

Application Special Instructions

Required Application Materials to submit with this application (provide as attachments):

• Resume
  
  

The City of Royal Oak provides full-time employees with a comprehensive benefits package, including medical, prescription, vision, and dental coverage, flexible spending accounts, long and short-term disability, life insurance for employees and dependents, an Employee Assistance Program, access to a health and wellness center, and a robust retirement plan with both employee and employer contributions.

01

I am aware that this position requires me to work either days, afternoons or nights based on assignment.

• Yes
• No
  
  

02

I understand that the 911 Dispatcher position will present stressful situations, and I am able to perform under stress.

• Yes
• No
  
  

03

Do you have previous experience working for a Police Department or in a dispatch position?

• Yes
• No
  
  

04

I am able to work 7 days a week, including weekends and holidays.

• Yes
• No
  
  

Required Question

Employer Royal Oak, City of (MI)

Address 203 S Troy St

Royal Oak, Michigan, 48067

Phone [phone]

Website https://www.romi.gov/