911 Dispatch Specialist — Public Safety Communications

City of Denison; Denison (TX); On-site; USD 38,000 - 56,000; Full time

Job summary

City of Denison is seeking a Public Safety Dispatcher to handle 911 and non-emergency calls, provide calm, accurate instructions, and coordinate Police, Fire, and EMS responses from a fast-paced communications center.

The ideal candidate will deliver excellent customer service, maintain composure under stress, document calls in CAD, monitor radio traffic, and operate TLETS, RMS, and INCODE systems while supporting teamwork across City divisions.

Qualifications

• Must have a High School Diploma or equivalent
• Must possess a valid State issued Driver’s License
• Must be able to obtain Basic TCOLE Telecommunications Operator within 6 months
• Must be able to obtain NCIC/TCIC Operator within 6 months
• Must obtain Approved CPR Certification within 6 months
• Must obtain Emergency Medical Dispatch Certification within 6 months
• Must have Telecommunications Device for the Deaf
• Must be NIMS 100/200/700/800 compliant within 6 months

Responsibilities

• Answers and processes incoming 911 and non-emergency calls for assistance.
• Requests and obtains information from callers; determines the need and type of service required.
• Provide confidentiality in all processes and information obtained from various job functions.
• Provides instructions to callers necessary to assist in stabilizing patients and/or securing potential crime scenes.
• Applies professional communication techniques to calm hysterical, irrational, or irate callers.
• Documents and enters call information into the CAD system.
• Prepares, maintains, and submits various types of dispatch records and documentation.
• Monitors incoming radio traffic; dispatches Police, Fire, EMS, and/or non-emergency response personnel to appropriate call locations.
• Maintains communication with field units; monitors the location and safety of field personnel.
• Research and relay call information to responders; performs checks.
• Operates various types of telecommunications equipment, software programs and systems including TLETS, CAD and RMS, and INCODE.
• Inputs, updates, and verifies the accuracy of information in NCIC and TCIC systems; validates and confirms the status of entries.
• Assists in monitoring security cameras and National Weather Service Bulletins; disseminates information.
• Attends training and develops public safety communications knowledge and skills.

Skills

Customer service

Public safety communications

Multi-tasking

Teamwork

Calm under pressure

Education

High School Diploma or equivalent

Driver's License

Basic TCOLE Telecommunications Operator

NCIC/TCIC Operator

CPR Certification

EMS Dispatch Certification

Telecommunications Device for the Deaf

NIMS 100/200/700/800

Tools

CAD system

TLETS

RMS

INCODE

NCIC/TCIC access

Job description

City of Denison is seeking a Public Safety Dispatcher to handle 911 and non-emergency calls, provide calm, accurate instructions, and coordinate Police, Fire, and EMS responses from a fast-paced communications center.

The ideal candidate will deliver excellent customer service, maintain composure under stress, document calls in CAD, monitor radio traffic, and operate TLETS, RMS, and INCODE systems while supporting teamwork across City divisions.