911 Dispatch Deputy Director

Benzie County; Michigan; On-site; USD 36,000 - 38,000; Full time

Job summary

Benzie County Central Dispatch is seeking an Emergency Communications Supervisor to lead the 911 dispatch team and oversee the day-to-day operations of the public safety answering point in Benzie County, Michigan.

The Deputy Director will act as second-in-command, oversee technology systems (CAD, GIS) and quality assurance programs, schedule staff, ensure compliance with state and federal regulations, and coordinate training and development of personnel in a 24/7 operation.

Qualifications

• Five (5) years as an Emergency Communications Specialist.
• One (1) year as a Certified Training Office (CTO).
• Proficient in Emergency Communications Specialist duties with above satisfactory evaluations.
• CTO Supervisor (or obtained within one year of appointment).
• Associate Degree in Public Safety Communications or related field (preferred).

Responsibilities

• Supervises and provides leadership to all Emergency Communication Specialists.
• Assist the Director in establishing and implementing goals, policies, and budgets.
• Assist in development, implementation, and maintenance of 911 technology systems (CAD, GIS).
• Acts as system analyst, testing 911, CAD, radio, and network systems.
• Oversee staff evaluations, QA, and training programs.
• Prepare and present various reports as directed.
• Assist with hiring, promotions, and disciplinary actions.
• Maintain compliance with applicable laws and regulations.
• Organize training and continuous education for personnel.

Skills

Leadership

Emergency Communications

Staff Scheduling

Policy/Procedures

Education

Associate Degree in Public Safety Communications

CTO Supervisor certification

Tools

CAD systems

GIS technologies

Job description

Benzie County Central Dispatch is seeking an Emergency Communications Supervisor to lead the 911 dispatch team and oversee the day-to-day operations of the public safety answering point in Benzie County, Michigan.

The Deputy Director will act as second-in-command, oversee technology systems (CAD, GIS) and quality assurance programs, schedule staff, ensure compliance with state and federal regulations, and coordinate training and development of personnel in a 24/7 operation.