911 Communications Specialist (4879126)

Washington County Government; Fayetteville (AR); On-site; USD 42,000 - 62,000; Full time

Job summary

Washington County Government is seeking a 911 Communications Specialist to serve as the first point of contact for citizens in emergencies. You will answer 911 and non-emergency lines, create a call for service, and relay accurate information to police, fire, and medical responders.

This high-intensity role requires multitasking, rapid decision-making, and proficiency with multi-channel radio systems, ACIC/NCIC data entry, and TDD/TTY equipment, ensuring responders reach the scene quickly and

Qualifications

• Experience handling high-stress emergency communications.
• Ability to multi-task and maintain composure during critical incidents.
• Strong attention to accuracy when entering data and coordinating responders.

Responsibilities

• Answer 911 and non-emergency lines and create a call for service.
• Dispatch emergency responders via a multi-channel radio system.
• Enter and monitor data in ACIC/NCIC and operate related communications equipment.

Job description

GENERAL DESCRIPTION OF POSITION

The 911 Communications Specialist is a unique position due to the specialized knowledge, skills and training that are required to be able to excel in this type of profession. The 911 Communications Specialist is an emergency professional and the first point of contact for citizens where life and property are threatened and need immediate emergency assistance from police, fire or medical services. This is a high-intensity occupation where working fast paced, stressful, life and death emergency decisions will be made daily. The 911 Communication Specialist is responsible for answering both 911 emergency and non-emergency lines, creating a call for service (CFS), typing "live" accurate information from the caller, while sending the appropriate emergency responders to the correct location. Time is always critical, so multi-tasking skills are a must when dispatching all types of calls. Requires operating a multi-channel emergency radio system to dispatch emergency responders, while transmitting information and messages upon request, according to policies and procedures. This position monitors public safety units in the field, retrieves and enters pertinent data into ACIC/NCIC computer systems, operates 911 emergency equipment, TDD/TTY and other related communications equipment.

Job Description: 911 Communications Specialist

EOE Equal Opportunity Employer
Washington County is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.