911 Communications Specialist (4879126)

Washington Co; Fayetteville (AR); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Washington County seeks a 911 Communications Specialist to answer emergency and non-emergency calls, create a call for service, and dispatch responders. The role requires fast, accurate data entry and calm decision-making under pressure.

The position operates a multi-channel emergency radio system and uses ACIC/NCIC and TDD/TTY equipment to support public safety. Applicants should be prepared for a rigorous selection process, including pre-employment checks.

Competenze

• Ability to perform under high stress and fast-paced conditions.
• Accurate data entry and typing skills.
• Strong communication and coordination with public safety services.

Mansioni

• Answer both 911 emergency and non-emergency lines and create a call for service (CFS).
• Type live, accurate information from callers.
• Dispatch appropriate emergency responders using a multi-channel emergency radio system.
• Enter pertinent data into dispatch systems (ACIC/NCIC) and operate related equipment such as TDD/TTY.

Descrizione del lavoro

The 911 Communications Specialist is a unique position due to the specialized knowledge, skills and training that are required to be able to excel in this type of profession. The 911 Communications Specialist is an emergency professional and the first point of contact for citizens where life and property are threatened and need immediate emergency assistance from police, fire or medical services. This is a high-intensity occupation where working fast paced, stressful, life and death emergency decisions will be made daily. The 911 Communication Specialist is responsible for answering both 911 emergency and non-emergency lines, creating a call for service (CFS), typing \"live\" accurate information from the caller, while sending the appropriate emergency responders to the correct location. Time is always critical, so multi-tasking skills are a must when dispatching all types of calls. Requires operating a multi-channel emergency radio system to dispatch emergency responders, while transmitting information and messages upon request, according to policies and procedures. This position monitors public safety units in the field, retrieves and enters pertinent data into ACIC/NCIC computer systems, operates 911 emergency equipment, TDD/TTY and other related communications equipment.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer
Washington County is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.