911 Communications Specialist

National Police; Bismarck (ND); On-site; USD 54,000 - 61,000; Full time

Job summary

National Police in the United States is seeking a 911 Communications Specialist to answer emergency and non-emergency calls and dispatch appropriate personnel. The role involves rotating shifts, including nights, weekends, and holidays, and requires careful monitoring of radio and telephony systems to ensure rapid response.

Responsibilities include operating CAD, interrogating callers, prioritizing events, tracking responders, and maintaining logs.

Qualifications

• High school diploma or equivalent required.
• Experience or apprenticeship/internship in a similar role preferred (1–2 years).
• Possession of or ability to obtain NCIC certification.

Responsibilities

• Operate CAD and dispatch emergency and support services efficiently.
• Receive, interrogate and prioritize calls; provide prearrival and post-dispatch instructions.
• Dispatch police, fire, rescue and other resources for timely response.
• Transmit radio and telephone communications with units in the field.
• Monitor radio frequencies and track location of personnel and resources.
• Complete required reports and maintain files/logs.

Skills

Emergency dispatch

Communication

Attention to detail

Teamwork

Education

High School Diploma or Equivalent

NCIC certification

Tools

CAD

GIS mapping

Radio communications

Job description

Salary: $54,430.63 – $61,234.45 Annually

Position Summary:

This position is responsible for answering emergency and non-emergency calls and for dispatching appropriate personnel.

In this position the 911 Communications Specialist works rotating shifts including nights, weekends and holidays.

Essential Functions:

• Operates an intelligent workstation consisting of computer aided dispatch, integrated radio and telephony technology, GIS mapping technology and other related communications equipment to ensure the timely and effective dispatching of emergency and support services.
• Receives and responds to emergency, non-emergency and administrative calls; interrogates callers, analyzes information, priorities events and makes determinations of response requirements; provides prearrival and post-dispatch instructions.
• Dispatches and manages police, fire, rescue and other resources.
• Receives and transmits radio and telephone communications to and from units operating in the field.
• Monitors public service radio frequencies; tracks and records the location of field personnel and resources.
• Completes regular and special reports and maintains files, logs and records.
• Inspects equipment for proper operation and reports malfunctions to supervisor.
• Activates civil defense sirens and pagers for emergency and inclement weather situations.
• Completes required training.
• Performs related duties.

Requirements:

• Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Possession of or ability to readily obtain NCIC certification.