Communications Specialist (911 Dispatcher) – Lateral & Entry Level

National Police; Northern (KY); Hybrid; USD 50,000 - 65,000; Full time

Job summary

National Police in Kentucky is seeking a dispatcher to receive and respond to emergency and non-emergency calls and dispatch police, fire, ambulance or EMS units.

The role includes front counter assistance, information provision, report preparation, data entry, and operating CAD, RMS, and radio systems.

Qualifications

• Requires high school diploma or GED.
• Must possess a valid driver’s license.
• Age: 18.
• US Citizen: Yes.
• Ability to Read/Speak English: Yes.
• Vision requirements including color discrimination.

Responsibilities

• Receive and respond to emergency and non-emergency calls; dispatch appropriate units.
• Continuously analyze information and monitor unit status to ensure safety.
• Evaluate requests and obtain information to ensure service completion.
• Greet and assist the public at the front counter; provide information and EMS instructions.
• Prepare, post and maintain police reports and other documentation.
• Operate PCs and software including CAD, RMS and mapping; manage records per policy.
• Obtain records for officers, court officials and the public; assist agencies.
• Operate equipment such as two-way radio, phones, fax and copy machine.
• Perform related duties as assigned.

Skills

English proficiency

Education

High School Diploma or GED

Tools

CAD

Records management

Radio communications

Job description

Salary: $49,927.91 – $65,239.26 Annually

Position Summary:

Under the direction of the Communications Watch Supervisor, receive and respond to incoming emergency and non-emergency calls and dispatch appropriate police, fire, ambulance or other emergency medical service (EMS) response units; assist the public by providing a variety of information; perform a variety of clerical support duties for the department.

Essential Functions:

• Receive and respond to incoming telephone emergency and non-emergency calls; prioritize calls and dispatch appropriate police, fire, ambulance or emergency medical service (EMS) units.
• Continuously analyze available information and monitor unit and police officer status to assure maximum safety in emergency responses; assure cover officer is notified and secured.
• Evaluate requests for emergency services and quickly obtain as much information from the caller as possible; take appropriate action to assure successful completion of the requested or required service.
• Assist the public by providing a variety of information; greet and assist the public at the front counter; operate telephone system, answer business lines and transfer calls to appropriate location or personnel; as necessary provide emergency medical dispatch instructions over the phone.
• Prepare, post and maintain a variety of police reports, reports and other documentation.
• Operate personal computers to input and retrieve data; review, post and purge files and records for processing according to established procedures.
• Obtain police records for officers, court officials, citizens and agencies as requested; provide appropriate referrals and assistance to public and other agencies; accumulate and distribute records and reports in accordance with department policy and state public information laws.
• Operate a variety of equipment such as personal computers, alarm and surveillance monitors, dictation system, telephone, two-way radio, fax machine and copy machine.
• Operate a variety of software programs to include records management, computer aided dispatch (CAD), mapping, ILETS/NCIC, radio, etc.
• Perform related duties as assigned.

Requirements:

• Requires graduation from high school or GED.
• Must possess a valid driver’s license.
• Age: 18
• US Citizen: Yes
• Ability to Read/Speak English: Yes
• Vision: Must have uncorrected vision in each eye of no weaker than twenty/two hundred (20/200) with the strong eye corrected to twenty/twenty (20/20) and the weaker eye corrected to twenty/sixty (20/60). Should possess binocular coordination that does not manifest diplopia; depth of proficiency of a minimum of one (1) minute of arc at twenty (20) feet; peripheral vision should be binocularly two hundred (200) degrees laterally with sixty (60) degrees upward and seventy (70) degrees downward. There should be no pathology of the eye; should possess a minimum seventy percent (70%) proficiency on a color discrimination test.