911 COMMUNICATIONS SHIFT SUPERVISOR

Fayette County Administration; Fayetteville (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Fayette County Administration seeks a full-time supervisor in the 911 Communications Center. You will supervise staff, oversee radio room operations, and manage scheduling and payroll while ensuring prompt emergency response, dispatch accuracy, and essential recordkeeping.

Strong leadership and public-safety knowledge are required. The role includes training new personnel, coordinating ongoing training, and maintaining equipment readiness.

Qualifications

• At least 3 years in Fayette County 911 Communications Center.
• Not on probation and no disciplinary actions within the last 24 months.
• Must obtain Communications Training Officers and Center Supervisor certification within 12 months of appointment.
• Must be 18+ with a high school diploma and valid Georgia driver’s license.
• U.S. citizen; able to pass background investigation and pre-employment testing.

Responsibilities

• Supervise, evaluate, and discipline Communications Officers and Training Officers.
• Oversee radio room operations and complete required reports.
• Manage day-to-day scheduling, on-call coverage, and shift payroll.
• Troubleshoot equipment and arrange maintenance as needed.
• Operate CAD, two-way radio system, and NCIC/GCIC queries to support public safety operations.
• Answer emergency and non-emergency calls; provide life-saving instructions and critical information.
• Dispatch calls to appropriate agencies and maintain CAD status for responder safety.
• Monitor weather alert systems and issue county alerts when needed.
• Perform general office duties and assist with center administrative tasks.
• Lead training for new employees and coordinate with Training Manager.

Skills

Leadership

Communication

Training & coaching

Public safety knowledge

Education

High school diploma

Tools

CAD

NCIC/GCIC

Public safety radio system

Job description

This is a full-time position with benefits. This is a promoted position responsible for supervising and training personnel and for all tasks associated with initiating emergency response to include answering emergency and non-emergency calls, providing life-saving instructions, responding to and dispatching public safety personnel, responding to general requests for assistance and information, and maintaining critical records for the administration of public safety.

Major duties include but are not limited to:

1. Supervises, evaluates, and disciplines Communications Officers and Communications Training Officers.
2. Oversees, assigns, and directs radio room operations and completes documentation and reports as necessary.
3. Maintains the day-to-day updates of the schedule ensuring adequate shift coverage; completes the mandatory on-call schedule and oversees shift payroll.
4. Troubleshoots equipment and reports the need for maintenance and repair.
5. Assists Center administrative staff with the decisions that affect all aspects of center business and operations.
6. Oversees completion of day-to-day housekeeping duties.
7. Trains new employees and coordinates their training needs with the Training Manager; completes Daily Observation Reports to record training progress.
8. Conducts in-service training for non-probationary Communications Officers.
9. Assists with county public safety seminars, workshops, and job fairs.
10. Operates enhanced 911 telephone system with multi-screen controls; answers emergency and non-emergency calls for service; determines location and nature of call; provides emergency instruction; obtains and records vital information.
11. Dispatches calls to appropriate agency utilizing Computer Aided Dispatch (CAD) and two-way radio system; relays updates call information; maintains status of field units in CAD emphasizing responder and public safety and accuracy.
12. Enters field-initiated calls for service; initiates NCIC/GCIC queries as necessary; relays pertinent information to responders; maintains status of field units in CAD emphasizing responder and public safety and accuracy.
13. Operates NCIC/GCIC databases to retrieve and disseminate information necessary to conduct Public Safety operations.
14. Operates two-way Public Safety radio system with multi-screen controls linking communications for interoperability as necessary.
15. Monitors multiple public safety and non-public safety talk groups in addition to primary radio assignment; enters calls for service received via radio from non-public safety entities.
16. Initiates CAD entries regarding calls for service, creating the foundation for reporting; utilizes CAD to research historical incidents and notifications, providing information and increased responder safety.
17. Monitors severe weather alert systems; initiates local alerts and voice activations of the siren warning system; notifies county personnel.
18. Performs general office duties, to include faxing, copying, filing, shredding, and email correspondence.
19. Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

• Applicants for this position must have at least three (3) years of experience at the Fayette County 911 Communications Center.
• Applicants cannot be on probation for disciplinary reasons or have had written disciplinary or adverse actions within the last 24 months.
• A successful candidate will be required to obtain Communications Training Officers and Communications Center Supervisor certification within 12 months of appointment.
• Must be at least 18 years of age.
• Must have a high school diploma or equivalent.
• Possession of or ability to readily obtain a valid driver's licenses issued by the State of Georgia for the type of vehicle or equipment operated.
• All military experience must be documented on a DD214 with honorable discharge.
• Must be a U.S. citizen.
• Must be able to pass a background investigation and pre-employment testing.