Communications Officer - 911 Communications

Fayette County Chamber of Commerce; Fayetteville, Northern (GA, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Fayette County Chamber of Commerce is seeking a Communications Officer for 911 operations in Fayetteville, GA. The role includes handling emergency and non-emergency calls, dispatching public safety units, issuing life-saving instructions and maintaining critical records for public safety administration.

The position requires strong communication skills, ability to work under pressure, and familiarity with CAD and NCIC/GCIC query processes. Full-time with benefits.

Qualifications

• Must be at least 18 years old and have a high school diploma or equivalent.
• Experience or ability to operate emergency communications systems.
• Must pass a background check and pre-employment testing.

Responsibilities

• Answer emergency and non-emergency calls and provide instructions.
• Dispatch calls to appropriate agency via CAD and radio system.
• Monitor weather alerts and initiate local siren warnings as needed.
• Maintain critical records for public safety administration.
• Perform general office duties (faxing, copying, filing, emails).
• Perform other related duties as assigned.

Skills

Communication skills

Public safety dispatch

Ability to work under pressure

Multitasking

Education

High School diploma or GED

Tools

CAD

GCIC/NCIC queries

Job description

Communications Officer - 911 Communications

This is a full-time position with benefits. This position is responsible for all tasks associated with initiating emergency response to include answering emergency and non-emergency calls, providing life-saving instructions, responding to and dispatching public safety personnel, responding to general requests for assistance and information, and maintaining critical records for the administration of public safety.

Major duties include but are not limited to:

1. Operates enhanced 911 telephone system with multi-screen controls; answers emergency and non-emergency calls for service; determines location and nature of call; provides emergency instruction; obtains and records vital information.
2. Dispatches calls to appropriate agency utilizing Computer Aided Dispatch (CAD) and two-way radio system; relays updates call information; maintains status of field units in CAD emphasizing responder and public safety and accuracy.
3. Enters field-initiated calls for service; initiates NCIC/GCIC queries as necessary; relays pertinent information to responders; maintains status of field units in CAD emphasizing responder and public safety and accuracy.
4. Operates NCIC/GCIC databases to retrieve and disseminate information necessary to conduct Public Safety operations.
5. Operates two-way Public Safety radio system with multi-screen controls linking communications for interoperability as necessary.
6. Monitors multiple public safety and non-public safety talk groups in addition to primary radio assignment; enters calls for service received via radio from non-public safety entities.
7. Initiates CAD entries regarding calls for service, creating the foundation for reporting; utilizes CAD to research historical incidents and notifications, providing information and creased responder safety.
8. Monitors severe weather alert systems; initiates local alerts and voice activations of the siren warning system; notifies county personnel.
9. Performs general office duties, to include faxing, copying, filing, shredding, and email correspondence.
10. Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

• Must be at least 18 years of age.
• Must have a high school diploma or equivalent.
• Possession of or ability to readily obtain a valid driver's licenses issued by the State of Georgia for the type of vehicle or equipment operated.
• All military experience must be documented on a DD214 with honorable discharge.
• Must be a U.S. citizen.
• Must be able to pass a background investigation and pre-employment testing.

Additional Postings available from Fayette County