COMMUNICATIONS OFFICER

Fayette County Administration; Fayetteville (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Benefits

Job summary

Fayette County Administration in Fayetteville, GA is seeking a full-time Public Safety Dispatcher responsible for initiating emergency response, answering calls, providing life-saving instructions, dispatching personnel, and maintaining critical public safety records.

The role operates enhanced 911 systems, CAD, GCIC/NCIC queries, and two-way radios; it requires 18+, HS diploma, driver's license, background check, and reveals essential teamwork. Benefits included.

Qualifications

• Minimum age 18.
• High school diploma or equivalent.
• Valid Georgia driver's license.
• U.S. citizen.
• Background check and pre-employment testing.

Responsibilities

• Answer emergency and non-emergency calls and provide life-saving instructions.
• Dispatch calls via CAD and two-way radios; update status.
• Enter calls for service and perform NCIC/GCIC queries.
• Access NCIC/GCIC databases for public safety operations.
• Operate public safety radio system and monitor talk groups.
• Create CAD entries for calls and research historical incidents.
• Monitor weather alert systems and notify county personnel.
• Perform general office duties (fax, copy, filing, email).
• Perform other related duties as assigned.

Skills

Public safety dispatch

Effective communication

Multitasking

Education

High school diploma or GED

Driver's license

U.S. citizenship

Tools

CAD system

GCIC/NCIC databases

Two-way radio system

Job description

This is a full-time position with benefits. This position is responsible for all tasks associated with initiating emergency response to include answering emergency and non-emergency calls, providing life-saving instructions, responding to and dispatching public safety personnel, responding to general requests for assistance and information, and maintaining critical records for the administration of public safety.

Major duties include but are not limited to:

1. Operates enhanced 911 telephone system with multi-screen controls; answers emergency and non-emergency calls for service; determines location and nature of call; provides emergency instruction; obtains and records vital information.
2. Dispatches calls to appropriate agency utilizing Computer Aided Dispatch (CAD) and two-way radio system; relays updates call information; maintains status of field units in CAD emphasizing responder and public safety and accuracy.
3. Enters field-initiated calls for service; initiates NCIC/GCIC queries as necessary; relays pertinent information to responders; maintains status of field units in CAD emphasizing responder and public safety and accuracy.
4. Operates NCIC/GCIC databases to retrieve and disseminate information necessary to conduct Public Safety operations.
5. Operates two-way Public Safety radio system with multi-screen controls linking communications for interoperability as necessary.
6. Monitors multiple public safety and non-public safety talk groups in addition to primary radio assignment; enters calls for service received via radio from non-public safety entities.
7. Initiates CAD entries regarding calls for service, creating the foundation for reporting; utilizes CAD to research historical incidents and notifications, providing information and creased responder safety.
8. Monitors severe weather alert systems; initiates local alerts and voice activations of the siren warning system; notifies county personnel.
9. Performs general office duties, to include faxing, copying, filing, shredding, and email correspondence.
10. Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

• Must be at least 18 years of age.
• Must have a high school diploma or equivalent.
• Possession of or ability to readily obtain a valid driver's licenses issued by the State of Georgia for the type of vehicle or equipment operated.
• All military experience must be documented on a DD214 with honorable discharge.
• Must be a U.S. citizen.
• Must be able to pass a background investigation and pre-employment testing.