911 Communications Technician

City of Covington; Covington (GA); On-site; USD 27,151 - 38,670; Full time

Job summary

City of Covington in Georgia seeks a Communications Technician I/II/III to join the 911 Communications team. The role handles emergency and routine calls, dispatches units, and maintains records on a rotating 12-hour shift.

Holistic training and progression through GD 12/13/14 are available as experience grows. Entry requires a public safety application, a high school diploma, and progression through certifications such as CPR, EMD, and GCIC/NCIC, with on-going training and certifications per

Qualifications

• Applicants must be 18 years of age or older with a High School diploma or equivalent.
• Pass a Dispatchers skills assessment, Physical exam, Drug screen, Criminal background check, psychological exam, and voice stress test.
• Two years of experience as a full time communications officer; one year with Covington - Newton County 9-1-1 (II).
• Four years of experience as a full time communications officer; two years with Covington - Newton County 9-1-1 (III).
• Basic Communications Officer Certification through Peace Officer Standards and Training Council.
• Must obtain CPR certification within twelve months and maintain throughout the course of this assignment with the department.
• Emergency Medical Dispatcher (EMD) Certification.
• GCIC/NCIC Terminal Operator Certification.
• NIMS 100/700; NIMS 200/800 completed within twelve months.

Responsibilities

• Receives emergency calls.
• Dispatches available emergency units to the proper location.
• Takes down location and personal information of the caller.
• Enters call information and records into database.
• Provides emergency medical instructions and pre-arrival instructions to callers during crisis.
• Shift work, rotating 12-hour shifts including days, nights, weekends and holidays.

Skills

Ability to independently perform callt

Radio dispatch positions

Calm under crisis

CommunicationsOfficer Certification

CPR certification

EMD Certification

GCIC/NCIC Terminal Operator

NIMS 100/700

Basic Communications Officer Cert

Education

High School diploma or equivalent

Tools

Peace Officer Standards and Training Council

GCIC/NCIC Terminal Operator Certification

NIMS 100/700

NIMS 200/800

Job description

Position

Communications Technician I / II / III

Department

911 Communications

Reports To

Communications Team Leader

Pay Grade

GD 12/13/14

Drug/Alcohol Test

Random P.S.

FLSA

Non-Exempt

Type

Full Time - You Must Fill Out A Public Safety Application

Application Deadline

Open until filled

Salary Range

Starting hourly rate of $23.89 DOQ

Job Summary

This is specialized work in receiving, processing, and dispatching calls and messages in the Communication Center on a shift basis. Work involves fast, efficient and accurate receiving, dispatching and processing a variety of both emergency and routine calls and messages and maintaining routing, clerical and fiscal records and reports. All work is performed in accordance with Communication Center rules and regulations. Oral instructions are received from reports and records submitted.

Career Development

Communications Technician I (GD 12)

Entry Level

Communications Technician II (GD 13)

• Total of two (2) years of experience as a full time communications officer; one (1) year with Covington - Newton County 9-1-1.
• Ability to independently perform duties as a call taker and able to work all radio dispatch positions.
• Basic Communications Officer Certification through Peace Officer Standards and Training Council
• Must obtain CPR certification within twelve months and maintain throughout the course of this assignment with the department.
• Emergency Medical Dispatcher (EMD) Certification
• GCIC/NCIC Terminal Operator Certification
• NIMS 100/700

Communications Technician III (GD 14)

• Total of four (4) years of experience as a full time communications officer; two (2) years with Covington - Newton County 9-1-1.
• Ability to independently perform duties as a call taker and able to work all radio dispatch positions.
• Knowledge and potential to lead the team in the absence of the team leader.
• NIMS 200/800 completed and passed within twelve months.
• Supervision Training
• Mental Health and Wellness/Stress Management
• Crisis Intervention Training (CIT)
• Approved and implemented Community Service Project

Essential Duties And Responsibilities

• Receives emergency calls.
• Asks caller to describe the nature of the emergency and asks follow up questions as necessary.
• Takes down location and personal information of the caller.
• Dispatches available emergency units to the proper location.
• Keeps callers on the line when necessary.
• Advises callers on proper course of actions, calms down, and documents their condition until emergency units arrive.
• Maintains logs of all calls and dispatched units.
• Enters call information and records into database.
• Accurately process and transmit information over a radio system.
• Provides emergency medical instructions and pre-arrival instructions to callers during crisis.
• Able to maintain control of an emergency call without assistance from a supervisor.
• Shift work, must be able to work rotating 12-hour shifts (include days, nights, weekends and holidays).
• Keep up with the location and safety of all emergency units, while simultaneously maintaining the radio and taking emergency calls.
• Other duties as assigned.

Desired Minimum Qualifications

Education and Experience

• Applicants must be 18 years of age or older with a High School diploma or equivalent.
• Applicant must be able to pass a Dispatchers skills assessment, Physical exam, Drug screen, Criminal background check, psychological exam, and voice stress test.

Necessary Knowledge, Skills And Abilities

• Exhibits ability to remain calm in a crisis.
• Ability to think clearly and act quickly in emergency situations.
• Ability to secure necessary and pertinent information from persons under emergency situations.
• Demonstrates excellent listening skills.
• Communicates clearly and effectively.
• Pays close attention to detail.
• Exhibits strong organization abilities.
• Is capable of determining which emergency