911 Center Supervisor: Lead Public Safety Telecommunicators

Pinellas County Government; Florida; On-site; USD 70,000 - 94,000; Full time

Job summary

Pinellas County Government seeks a 911 PST Supervisor to lead the 9-1-1 Division and oversee operations at the primary answering point. You will supervise telecommunicators, coordinate dispatches for Fire/EMS, and ensure adherence to safety protocols and QA standards.

The role requires extensive public safety telecom experience, various certifications, and the ability to work 1st, 2nd, or 3rd shifts with random drug testing and background checks.

Qualifications

• Three years of emergency/public safety telecom experience, including trainer/lead roles.
• CJIS Level 3 certification and state 911 cert within 6 months of appointment.
• EMD and CPR certifications within six months of appointment.

Responsibilities

• Supervise telecommunicators and review their work for quality.
• Schedule staff to ensure adequate coverage, including standby and callouts.
• Lead start-up and end-of-shift briefings and conduct coaching.
• Coordinate with agencies and maintain contact with working frequencies.
• Identify training needs and maintain continuing education records.

Skills

Trainer/Mentor

Quality Assurance

Supervisory training

Education

CJIS Level 3 Certification

FDLE CJIS Security & Awareness Certification

Florida 911 Public Safety Telecommunicator Certification

Emergency Medical Dispatch Certification

CPR Certification

Job description

Pinellas County Government seeks a 911 PST Supervisor to lead the 9-1-1 Division and oversee operations at the primary answering point. You will supervise telecommunicators, coordinate dispatches for Fire/EMS, and ensure adherence to safety protocols and QA standards.

The role requires extensive public safety telecom experience, various certifications, and the ability to work 1st, 2nd, or 3rd shifts with random drug testing and background checks.