Public Safety Telecommunicator II Trainee St Johns County Sheriff’s Office General Services Division

Sjso; Saint Augustine (FL); Hybrid; USD 38,000 - 46,000; Full time

Job summary

Sjso is seeking a Public Safety Telecommunicator (PST) II Trainee in Florida. This highly responsible civilian role handles 911 and non-emergency calls, questions callers for information, and determines call disposition while using CAD and multiple communications systems.

The trainee will learn dispatch procedures, operate radio and mapping systems, and relay critical information to field units and other agencies, supporting 24/7 operations.

Qualifications

• High school diploma or equivalency required.
• Valid Florida Driver’s License.
• Basic knowledge of Microsoft Office.
• Basic knowledge of general office equipment.
• Limited Access FCIC/NCIC able to become certified.
• Must be able to become Florida PST Certified.
• Must be able to work days, nights, weekends and/or holidays and natural disasters to ensure minimum staffing 24/7, as this position is essential and must report to work during times when the government/agency is closed.
• Employees must be able to work either shift, including weekends and holidays.

Responsibilities

• Receive emergency (911) and non-emergency calls for Law Enforcement.
• Enter data into a computer while questioning callers for information and determine the nature, validity and disposition of calls.
• Utilize computer generated messages, operate a variety of communications equipment including mapping system and telephones, answer or refer inquiries and complaints relating to public safety.
• Dispatch and monitor deputies and other designated personnel during emergencies and normal operations using CAD.
• Access, retrieve, and relay relevant situational information to field units and public safety agencies.

Education

High School Diploma or Equivalency

Tools

Microsoft Office

General office equipment

Job description

Primary Purpose

The Public Safety Telecommunicator (PST) II Trainee is a highly responsible civilian position which performs a tactical function. This position is required to receive emergency (911) and non-emergency calls for Law Enforcement, enter data into a computer while questioning callers for information and determine the nature, validity and disposition of calls. This position also requires a PST to utilize computer generated messages, operate a variety of communications equipmentincluding mapping system and telephones, answer or refer inquiries and complaints regarding a wide variety of publicsafety and related matters, and will access, retrieve and relay relevant situational information to other public safetyagencies. This position is required to receive and dispatch emergency (911) and non-emergency calls for Law Enforcement, operate a variety of communications equipment including radio systems and telephones, perform dispatch activities utilizing computer-aided dispatch (CAD) system, dispatch and monitor deputies and other designated personnel during emergencies and normal operations, answer or refer inquiries and complaints regarding a wide variety of public safety and related matters, access, retrieve, and transmit vehicular or personal information to field units, and relay relevant situational information to other public safety agencies.

Education and Qualification Requirements

• High School Diploma or Equivalency
• Valid Florida Driver’s License
• Basic knowledge of Microsoft Office
• Basic knowledge of general office equipment
• Limited Access FCIC/NCIC able to become certified
• Must be able to become Florida PST Certified
• Must be able to work days, nights, weekends and/or holidays and natural disasters to ensure minimum staffing 24/7, as this position is essential and must report to work during times when the government/agency is closed.
• Employees must be able to work either shift, including weekends and holidays