911 Public Safety Center Supervisor 1

Pinellas County Government; Florida; On-site; USD 70,000 - 94,000; Full time

Job summary

Pinellas County Government seeks a 911 PST Supervisor to lead the 9-1-1 Division and oversee operations at the primary answering point. You will supervise telecommunicators, coordinate dispatches for Fire/EMS, and ensure adherence to safety protocols and QA standards.

The role requires extensive public safety telecom experience, various certifications, and the ability to work 1st, 2nd, or 3rd shifts with random drug testing and background checks.

Qualifications

• Three years of emergency/public safety telecom experience, including trainer/lead roles.
• CJIS Level 3 certification and state 911 cert within 6 months of appointment.
• EMD and CPR certifications within six months of appointment.

Responsibilities

• Supervise telecommunicators and review their work for quality.
• Schedule staff to ensure adequate coverage, including standby and callouts.
• Lead start-up and end-of-shift briefings and conduct coaching.
• Coordinate with agencies and maintain contact with working frequencies.
• Identify training needs and maintain continuing education records.

Skills

Trainer/Mentor

Quality Assurance

Supervisory training

Education

CJIS Level 3 Certification

FDLE CJIS Security & Awareness Certification

Florida 911 Public Safety Telecommunicator Certification

Emergency Medical Dispatch Certification

CPR Certification

Job description

911 PST Supervisor

***ONLY PINELLAS COUNTY EMPLOYEES WITHIN THE SES REGIONAL

9-1-1 DIVISION MAY APPLY***

Work Schedule: 1st, 2nd or 3rd shift, depending on needs of center.

Starting pay of $39.33 per hour

***ONLY CURRENT PINELLAS COUNTY 9-1-1 PUBLIC SAFETY TELECOMMUNICATORS MAY APPLY***

Candidates must not have active Level 2 discipline or higher at time of application submission.

Subject to a Level 3 Criminal History Check completed by the Florida Department of LawEnforcement.

Subject to random drug testing while employed.

What Would You Do

• Supervises and reviews work of personnel performing a variety of duties in connection with the operation of a 911 primary answering point and direct radio dispatch of Fire and EMS response units;
• Ensures telecommunicators implement on-the-job best public safety practices in responding to and handling emergency calls applying the International Academies of Emergency Dispatch protocols;
• Handles scheduling of staff to ensure adequate coverage, including standby staff and callouts;
• Delivers formal start-up and end-of-shift operations briefings to telecommunicators;
• Conducts performance coaching and counseling of telecommunicators;
• Coordinates with other agencies in relaying or securing information and maintains constant contact with established operating frequencies;
• Corrects equipment malfunctions or reports the malfunction to the proper maintenance personnel;
• Monitors phone calls/radio traffic of telecommunicators to assist in improving their performance and to identify training needs;
• Assists telecommunicators with difficult emergency calls to elicit as much information as possible;
• Participates on the QA (Quality Assurance) and QIU (Quality Improvement Unit) teams to review Fire, EMS, and Law Enforcement calls;
• Receives telephone calls requesting assistance or information from citizens or emergency service agencies/personnel;
• Operates communications and associated peripheral communications equipment to dispatch units;
• Maintains required files, records, and accurate communications logs of pertinent transmissions of incoming and outgoing calls;
• Identifies training needs, conducts instruction and training of new telecommunicators and trainers, and maintains and updates Continuing Dispatch Education records.
• Conducts pre-scheduled tours of the Communications Center;
• Plans or attends various meetings;
• Complete annual performance evaluations and feedback for employees;
• Act as project manager for special assignments;
• Responsible for working with employees on their Career Paths
• Performs other related job duties as assigned.

What Do You Need To Have

• Must be at least 18 years of age and successfully obtain and maintain required certifications including, but not limited to: Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS) Level 3 - CJIS Security & Awareness Certification;
• State of Florida 911 Public Safety Telecommunicator Certificationwithin six (6) months of appointment;
• Emergency Medical Dispatch Certification from the International Academies of Emergency Dispatch, and Cardiopulmonary Resuscitation (CPR) Certification within six (6) months of appointment;
• Three (3) years of experience in emergency, tactical, or customer/public complaint experience utilizing radio and/or telephone communications, which includes two (2) years of experience in public safety telecommunications that includes trainer/mentor, lead worker, quality assurance reviewer, or supervisory training; or
• An equivalent combination of education, training, and/or experience.
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
• Other knowledge, skills, abilities, and credentials required for a specific position.

What Do You Need To Interview

• Must not have any active disciplines.
• Must have passing performance benchmarks within the past rolling 12 months.
• Must have no attendance issues within the past rolling 12 months.

Want to Learn More?

Please review the full classification description with the Physical/Mental Demands, Working Conditions, and Knowledge, Skills, and Abilities at the below link.

911 Public Safety Center Supervisor 1