911 Call Taker/Communications Dispatcher

Kentucky League of Cities; Bowling Green (KY); On-site; USD 51,000; Full time

Job summary

The City of Bowling Green seeks a 911 Call Taker/Communications Dispatcher to support the police department by managing emergency and non-emergency calls. This position offers an annual salary of $50,565, requiring 40 hours per week and flexibility for various shifts, including nights and weekends.

Qualifications

• 18 years of age.
• One to two years of administrative and computer experience.
• Must achieve state certification within one year.

Responsibilities

• Effectively communicate with police officers and fire departments.
• Answer multiple telephone lines and dispatch as required.
• Maintain records and perform administrative assignments.

Skills

Communication

Education

High School Diploma or GED

Job description

911 Call Taker/Communications Dispatcher

City of Bowling Green | Bowling Green, KY

Date Posted: 3/12/2025 11:01:19 AM

Description:

Do you want to serve your community with purpose, while helping others, and being part of a team? The City of Bowling Green is the fastest growing city in the Commonwealth of Kentucky, and our police department serves our diverse community with dignity and respect while striving to make our community a safe place to live and work. The Bowling Green Police Department Communications Center, also known as the 911 Call Center, answers 911 and non-emergency calls around-the-clock. When a telephone call is received in the Communications Center either via 911 or on a non-emergency line, the dispatcher answers. The Center is equipped with the latest technology in order to maintain Bowling Green's commitment to quality service. The purpose of this position is to perform radio communication dispatch and administrative duties for the Police Department.

Duties and responsibilities include communicating effectively with officers, several police agencies and the city and county fire departments and maintaining their status to ensure safety; answering multiple telephone lines and dispatching as required; providing the general public with information and assistance; maintaining a variety of records and files through computer database entries; and executing administrative assignments.

R E Q U I R E M E N T S :

• 18 years of age;
• High school diploma or GED required, with one to two years of administrative and computer experience. Must achieve appropriate state certification within one year of hire and must maintain certification.

W O R K H O U R S : 40 hours per week with required overtime as needed. The Communications Center is a continuous operation with three shifts (7:00 a.m. – 3:30 p.m.; 3:00 p.m. – 11:30 p.m.; 11:00 p.m. – 7:30 a.m.) that requires working nights, weekends, and holidays. Must be available to work all shifts during first 6-8 month training period including three weeks out-of-town training. Hours will then likely be afternoon/evening shift. Shift hours will vary; flexibility is required. New employees can expect to work most weekends and holidays.

Salary Information: 50,565/annually
Application Deadline: 12/31/2025

Lori Gray
HR Manager
1001 College Street
Bowling Green, KY 42101

Director of Communications and Marketing

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