911 Administrator

Harris County District Attorney's Office; United States; On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision coverage

Paid time off

Retirement plan

Job summary

Harris County District Attorney's Office is seeking a 911 Administrator for the Central Records unit. The role focuses on processing 911-related requests for the Houston Emergency Center and HPD, screening CAD reports, and handling 911 audio verification using NICE Inform and HECRSS.

You will manage juvenile requests, coordinate with DA staff, and help with other Central Records tasks as needed, requiring detail orientation and reliable data handling.

Qualifications

• High school diploma or GED required.
• At least 2 years of experience in criminal justice, legal or related environment preferred.
• Proficient in computer applications and data entry.

Responsibilities

• Screen, verify, and upload all related CAD reports.
• Locate, listen to, verify, and save 911 audio calls.
• Update request status and communicate completion to requestors.
• Create and/ or notarize Business Record Affidavits.
• Assist in other Central Records tasks as needed.

Skills

Data entry

Research

Attention to detail

Time management

Communication

Education

High school diploma or GED

Tools

NICE Inform

HECRSS

CAD reports system

Job description

General Summary

The Central Records 911 Administrators primary responsibility of this position is to manage and process 911 related requests from the 911 mailbox daily specifically for the Houston Emergency Center HEC and the Houston Police Department HPD There is a great emphasis on accuracy and an attention to detail that is required while completing this task Duties include screening original CAD Computer Aided Dispatch reports for sub reports that may contain 911 audio and retrieving CAD reports via the HECRSS Application The 911 Administrator would be required to review actual 911 calls which may be emotionally difficult using NICE Inform to verify their relevance to each request You will also search for any missing audio by utilizing phone numbers in NICE and HECRSS upload CAD reports and 911 audio files to their corresponding case profiles and update the status of each request to inform the requestor of completion Responsibilities also include managing 911 Juvenile Requests coordinating with DA staff for additional incident requests identifying and pulling Text Chats and troubleshooting problematic requests using various applications This role requires proficiency in six different applications to process 911 requests effectively Maintaining accurate records through a work log to track all processed requests and statistics is required Duties & Responsibilities Research verify screen and upload all related CAD reportsLocate listen verify and save 911 audio callsEnsure all 911 content is correctly uploaded and update request status accordinglyCorrect errors identified in the exception folderCreate andor notarize Business Record AffidavitsWhile the primary focus of this role is 911 Administrator employees may also be trained and expected to assist in other sections of Central Records as operational needs arise This may include tasks such as processing and requesting DWI Discovery To Dos imaging disposed files and current documents processing returned files and media gaining familiarity with Central Records databases and procedures and completing any new tasks assigned by the office

Knowledge Skills and Abilities

Proficient in computer applications and data entryStrong research and data analysis skillsHighly detail oriented organized and efficientAbility to manage multiple tasks and meet time sensitive deadlinesExcellent written and verbal communication skills for correspondence with internal staff and external agencies

Education and Experience

High school diploma or GED requiredAt least 2 years of experience in a criminal justice legal or related environment preferred

Hours

This is a full time in person position Days and hours of the work are typically Monday through Friday 800 am to 500 pm Hours may vary based on the business needs of the department

Salary

Starting 2244 hourly 4667520 annually2718 hourly 5653440 annually w college degree

Benefits

Harris County offers a competitive benefits program including comprehensive group health and related benefits plan as well as defined benefit retirement plan The following list of benefits is offered only to employees in regular full time positions Medical Dental and Vision CoverageWellness programsLife InsuranceLong Term DisabilityEmployee Assistance Program EAPTen 10 vacation days per year during the first five years of service increases with tenureEleven 11 County holidays plus 1 floating holidayProfessional development opportunitiesDependent Care and Healthcare Reimbursement Accounts457 Deferred Compensation PlanAdditional benefits may be available to regular full time and eligible part time employees Retirement pension through the Texas County & District Retirement System TCDRSTransportation assistance through the Metro Ride Sponsor Program