9050B-Front Desk

Shasta Lake; Redding (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Shasta Lake marina resort is seeking a Front Desk Clerk to manage motel and houseboat check-in and check-out, verify reservations, and handle guest inquiries at our lakeside lodge, restaurant, and fueling dock.

You will answer phones and emails, process deposits and contracts, and manage folio charges and cash handling, coordinating crew arrivals with the houseboat team. Must be 18+ and possess basic computer skills.

Qualifications

• Basic computer knowledge.
• Ability to work with guests in all areas with a positive approach.
• Attention to detail and follow-up with high guest satisfaction.
• Ability to work as a team.
• Ability to work with cash.
• Must be 18 years or older.

Responsibilities

• Process motel, houseboat/check-in and check-out.
• Confirm reservations and collect deposits.
• Answer phone, emails, and web inquiries promptly.
• Verify houseboat and small boat rates. Process contracts.
• Communicate crew arrival to houseboat customers.
• Explain folio charges based on ending balance.
• Cash/credit handling.
• Post charges to accounts from other departments.
• Post charges to accounts, check folios before posting to prevent duplicates.
• Check hard copies for extra charges (linen packs, late charges, damage charges, cleaning charges).
• Understand phone/marine radio operations.
• Perform clerical duties (filing, typing, calculation).

Skills

Computer basics

Guest service

Detail oriented

Teamwork

Cash handling

Positive attitude

Job description

We are a marina resort on Shasta Lake specializing in Houseboat and watercraft rental, our resort also includes a full service bar and restaurant, hotel accommodations at our Lodge, a retail store stocked with all the lake essentials, and a full service gas and fueling dock on the water.

Description

Job Title: Front Desk Clerk Department: Reports to: Director Of Guest Services

Position Prerequisites:

2. Basic computer knowledge

3. Ability to work with guest in all areas with a positive approach.

4. Ability to concentrate on detail and follow-up work while maintaining a high standard of guest satisfaction.

5. Ability to work as a team.

6. Ability to work with cash.

7. Must be 18 years or older.

Purpose:

Conduct tasks associated with motel, houseboat/small boat check-in and contracting, and ensure quality customer service.

Major Duties:

1. Process motel, houseboat/small boat check-in/check-out.

2. Confirm reservations and take deposit information.

3. Ability to answer phone, emails, and web inquiries in a timely manner.

4. Verify houseboat and small boat rates. Process contracts.

5. Communicate to crew arrival of houseboat and small boat customer.

6. Answer inquiries and explain folio charges based on ending balance.

7. Cash/credit handling.

8. Posting accounts including cash or credit accounts.

9. Post charges to accounts from other departments.

10. Check folio before entering charges to prevent duplicate posting.

11. Check hard copies, front and back for extra charge, i.e., linen packs, late charges, damage charges, and cleaning charges.

12. Understand phone/ marine radio operations.

14. Perform clerical duties as required, including filing, typing and calculation.