Front Office Host

Lakehouse-Hotel-and-Resort-; San Marcos (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical and dental insurance

Vision and life insurance

401(k) matching

Employee discounts

Free greens fees & range balls

Discounts at Lakehouse attractions

Job summary

Lakehouse Resort in California is seeking a Front Office Host to warmly greet guests, manage check-ins, and coordinate special requests with professionalism. You will handle payments, upsell room packages, and support the coffee shop operations while maintaining guest profiles and delivering concierge guidance.

The role requires strong interpersonal skills, reliability to work nights and weekends, and the ability to multitask in a busy front desk environment.

Qualifications

• Professional demeanor and courtesy.
• Ability to work nights, weekends, and holidays.
• Strong guest service and communication skills.

Responsibilities

• Greet guests, check-in using hotel software, provide stay information.
• Manage guest requests, satisfy VIP needs, upsell room packages.
• Handle payments at POS and maintain inventory.
• Assist with coffee shop operations and luggage if needed.
• Deliver concierge services and maintain guest profiles.

Skills

Interpersonal skills

Guest greeting

Cash handling

Upselling

Multi-tasking

Team player

Physical ability

Front desk operations

Tools

Hotel software

Job description

• Base Pay $19.00 - $19.50 / Hour
• Other Compensation Comissions
• Job Category Front Desk, Customer Service, Reception
• Employee Type Non-Exempt Full Time

Contact information

• Email [e-mail]

Front Office Host

The Front Office Host is at the heart of every hotel, and our front-of-house staff are some of the most important members of the team. They are the first to meet and interact with our guests; they have the first opportunity to provide them with impeccable service through our front desk and our coffee shop. The Front Office team often set the tone for the entirety of the guests’ stay through their demeanor and professionalism as a representative of the Company.

THE DUTIES OF A FRONT OFFICE HOST INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

• Utilize high-level interpersonal skills to uphold friendly and courteous interactions with guests and employees.
• Greet guests upon arrival; check-ins using hotel software and provide information needed to enjoy their stay.
• Coordinate all guest requests for special arrangements or services courteously and efficiently.
• Attended to the immediate needs of VIPs upon arrival and followed through with attention throughout their stay.
• Responsible for hand crafting beverages for guests, and supporting the coffee shop operations, ensuring high quality service.
• Handle payments on the POS efficiently and accurately.
• Ensure merchandise and goods are stocked appropriately, maintain accurate and up to date inventory.
• Multi-tasking and general cleaning to maintain a clean and inviting environment.
• Become familiar with all returning guests and know their special requests.
• Assist the Sales Department with new reservations as needed.
• Ability to multitask in a high-profile, high-traffic environment.
• Team-oriented and self-motivated; able to work unsupervised.
• Assist with guest luggage, if necessary (ability to lift up to 50 lbs.)
• Assist guests by selling future reservations.
• Ability to upsell room packages, as well as room types to incoming guests.
• Prompt follow-up with guest inquiry leads to second-chance bookings.
• Answer telephone calls and emails in a professional manner
• Maintain potential and current guest profile information.
• Assist customers with questions regarding their existing reservations.
• Provide concierge services with general knowledge of the property and surrounding area including restaurants, entertainment, special events, and general directions.
• Deliver the highest standard of service to all customers.
• Effectively manage daily correspondence and operational tasks to exceed customer expectations and expand customer base.
• Proficient in Front Desk & Reservations responsibilities for a full understanding of Front Office operations.
• Willingly perform other reasonable tasks and duties as assigned by Management.

Requirements

• Ability to remain professional.
• Maintain composure and courtesy.
• Be a good teammate.
• Be available to work nights, weekends, and holidays as dictated by business demands.

Summary

JOIN THE ADVENTURE

• Reminiscent of a summer lake house, The Lakehouse Resort is a refreshing deviation from the commonplace and promises a tranquil escape from life’s daily stresses. We offer the optimal ambiance for a perfect event. Guests enjoy affordable luxury on the shores of sunny Lake San Marcos, matched with an unparalleled guest service experience.
• The Lakehouse Resort offers 143 spacious rooms inclusive of breathtaking views, spa‑like showers, Serenity memory foam beds, 100+ channels of high‑definition television with premium movie channels, complimentary wireless internet, a magnificent lobby area with a fireplace, a library, board games: 2 spacious pool decks and hot tubs, hammocks, fire pits, and many more legendary amenities.
• Guests of the resort are encouraged to enjoy our country club, The Links at Lakehouse, which offers 18 holes of championship golf, a driving range, and 18 holes of executive golf. Brickmans restaurant offers fine dining for breakfast, Sunday brunch, lunch, and dinner. In-room dining guests can order off the full menu from the comfort of their hotel room.
• As an employee, you are eligible to receive a wide range of benefits & perks, including:
• **Medical and Dental Insurance**
• **Company provided Vision and Life Insurance**
• **Company matching 401(k) program**
• **Employee Referral Compensation**
• **FREE green fees & range balls**
• **Employee discounts on food, drink, merchandise, hotel stays, & Marina activities**
• **Discounts at Belmont Park - 4 FREE Rides and Attraction Passes per month**
• Lakehouse Resort prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.