9-8-8 Crisis Hotline Responder — Remote or On-Site

CMHA Vernon; United States; Hybrid; USD 29,000 - 31,000; Full time

Job summary

CMHA Vernon is seeking a 9-8-8 Suicide Crisis Helpline Responder to provide crisis intervention, emotional support, and risk assessment on the 9-8-8 helpline. You will engage with help seekers via phone and text, offer resources, de-escalation, and uphold confidentiality. This full-time role can be remote or on-site, with wages of $29.76–$31.64 per hour.

Night shifts may be required. You will document accurately, participate in training, and collaborate with a multidisciplinary team to ensure

Qualifications

• High school diploma or higher required.
• Certificate in Community Social Service is an asset.
• One year related experience or equivalent education/training.

Responsibilities

• Provide crisis intervention and emotional support via phone and text.
• Complete risk assessment, safety planning and de-escalation.
• Maintain accurate reports and complete required reporting.
• Maintain confidentiality and ethical standards of the helpline.
• Attend training, meetings, and participate in quality assurance.

Skills

Empathy and adaptability

Excellent communication

Multilingual asset

Organize and prioritize

Computer/typing skills

Interpersonal skills

Education

High school diploma/equivalent

Certificate in Community Social Service asset

Related experience or education equivalent

Job description

CMHA Vernon is seeking a 9-8-8 Suicide Crisis Helpline Responder to provide crisis intervention, emotional support, and risk assessment on the 9-8-8 helpline. You will engage with help seekers via phone and text, offer resources, de-escalation, and uphold confidentiality. This full-time role can be remote or on-site, with wages of $29.76–$31.64 per hour.

Night shifts may be required. You will document accurately, participate in training, and collaborate with a multidisciplinary team to ensure