988 Crisis Specialist

Common Ground; United States; Remote; USD 24,000 - 34,000; Full time

Benefits offered by this job

Generous PTO

Benefit Dollars (16% of base pay)

Calm App

Competitive wages

Job summary

Common Ground is seeking a Crisis Specialist to work remotely, providing crisis support via calls, text, and chat through the National Suicide Prevention helpline and 988 helpline. The role emphasizes compassionate de-escalation, rapid information sharing, and collaboration with emergency services as needed.

Requirements include a High School Diploma or GED and at least 6 months in mental health/crisis services, plus a private HIPAA-compliant home workspace and internet access.

Qualifications

• High School Diploma or GED equivalent.
• 6 months of work or volunteer experience in a mental health/crisis services field, or equivalent education/training.
• At-home high speed internet on a private network.
• A private, HIPAA compliant, dedicated office space.

Responsibilities

• Provide crisis support to individuals contacting the National Suicide Prevention helpline and 988 helpline.
• Login to helpline applications and respond to incoming contacts via calls, text, and chat.
• Offer information on available resources like shelters, food pantries, and mental health services.
• Employ de-escalation techniques to assist individuals in crisis and coordinate with EMS or police as needed.
• Document interactions accurately in required systems and conduct follow-ups for service access.
• Collaborate with Shift Supervisors and other crisis line staff and maintain confidentiality.

Skills

Crisis intervention

Self-motivation

Empathy

Education

High School Diploma or GED

Tools

Home internet setup

Private workspace

Job description

Base Pay:$21 hourly + shift differentials

Various Full-Time & Part-Time Shifts Available

About you:

The ideal Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote helping individuals in crisis. If you are self-disciplined to work from home and wish to serve those in crisis,

About us:

Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.

Day in the Life

• Provide crisis support to individuals contacting the National Suicide Prevention helpline and 988 helpline
• Login to helpline applications
• Respond to incoming contacts of varying crisis nature. Communication may include calls, text, and/or chat
• Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.
• Employ de-escalation techniques to assist individuals in crisis
• Coordinate with EMS or police to complete active rescue as needed
• Communicate effectively with individuals in real time while simultaneously documenting the interaction accurately in required systems.
• Conduct follow-ups to ensure successful access to services
• Collaborate with Shift Supervisors and other crisis line staff to provide or receive support
• Maintain high level confidentiality while performing all duties
• Uphold strict confidentiality in all tasks performed

What you need to apply

• High School Diploma or GED equivalent
• 6 months of work or volunteer experience in a mental health/crisis services field, or equivalent education/training
• At-home high speed internet on a private network
• A private, HIPAA compliant, dedicated office space

What makes us different

• Non-Profit mission-driven, person-focused environment
• 100-hour Crisis Intervention training
• Opportunity for professional growth
• Team oriented environment
• An organizational culture of mental and behavioral health support for all

For your hard work

• Generous Paid Time Off
• Employer sponsored benefit and wellness plans (including Benefit Dollars equal to 16% of base pay, Calm App, etc.)
• Competitive wages

Our Mission

Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.

Find out more at https://commongroundhelps.org

View the full job description here: 988 Crisis Specialist Job Description.pdf

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.