9-1-1 Telecommunicator: First-Responder in Emergency Ops

City of Houston; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

City of Houston seeks qualified individuals for the 9-1-1 Telecommunicator role in the Houston Emergency Center. The position involves taking emergency calls, determining priorities, and coordinating with police, fire, and EMS while working rotating shifts.

Requires a high school diploma or GED and 1 year of relevant experience; some certifications may substitute for experience. On-call and onsite duties apply, with rigorous attention to detail and public safety impact.

Qualifications

• Requires a high school diploma or a GED.
• 1 year of experience in a high-volume telephone or high-stress environment is required.
• A Public Safety Telecommunicator certificate from a qualified program may substitute for the experience requirement.
• Certification must be completed within one year of employment and maintained per TCOLE guidelines.

Responsibilities

• Answers 9-1-1 emergency calls for Police, Fire and EMS in a timely manner.
• Determines the nature and priority of the emergency and assists callers professionally.
• Operates Vesta 9-1-1 and Cisco systems to receive, transfer, replay calls and handle TDD calls.
• Enters call and location data into Windows and Vesta applications for efficient retrieval.
• Recognizes critical situations and alerts supervisor on complex cases.
• Locates caller and identifies vehicle locations using MapStar geographic display.
• Refer calls to City departments or external agencies as needed.
• May be on call or onsite during emergencies.

Education

High School Diploma or GED

Job description

City of Houston seeks qualified individuals for the 9-1-1 Telecommunicator role in the Houston Emergency Center. The position involves taking emergency calls, determining priorities, and coordinating with police, fire, and EMS while working rotating shifts.

Requires a high school diploma or GED and 1 year of relevant experience; some certifications may substitute for experience. On-call and onsite duties apply, with rigorous attention to detail and public safety impact.