9-1-1 Dispatch Trainee - Calm, Impactful Public Safety

Xxx; Fort Myers (FL); Sur place; USD 28 000 - 33 000; Plein temps

Avantages offerts par ce poste

Tuition assistance

Paid holidays

Sick leave pool

Résumé du poste

Lee County Public Safety in Fort Myers, FL seeks motivated Emergency Communications Specialist Trainees to join the Division of Emergency Communications. You will answer 9-1-1 and non-emergency calls, gather critical information, and provide life-saving instructions while coordinating dispatch.

No prior emergency communications experience is required; comprehensive training and certifications are funded by the department, with opportunities for FAA Part 107 remote pilot certification and Drone

Qualifications

• High school diploma or GED required.
• Six months of telecommunications or call center experience preferred.
• Ability to work in a fast-paced, high-stress environment and maintain composure.
• Willingness to complete CJIS background checks and certifications during probation.

Responsabilités

• Receive and process 9-1-1, emergency, and non-emergency calls.
• Gather information quickly and accurately for dispatch.
• Provide pre-arrival and post-dispatch instructions to callers.
• Dispatch Fire, EMS, and Law Enforcement resources using CAD and radio systems.

Connaissances

Telecommunications

Call center operations

High-stress customer service

Formation

High school diploma or GED

Description du poste

Lee County Public Safety in Fort Myers, FL seeks motivated Emergency Communications Specialist Trainees to join the Division of Emergency Communications. You will answer 9-1-1 and non-emergency calls, gather critical information, and provide life-saving instructions while coordinating dispatch.

No prior emergency communications experience is required; comprehensive training and certifications are funded by the department, with opportunities for FAA Part 107 remote pilot certification and Drone