Public Safety Telecommunicator Trainee - 911 Dispatch

St Johns County Sheriff’s Office; Saint Augustine (FL); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Signing incentive

Job summary

St Johns County Sheriff’s Office is seeking a Public Safety Telecommunicator II Trainee to handle 911 and non-emergency calls, learn CAD operation, and support field units with accurate information.

The role requires training in call taking and radio operations, with a path to PST II after successful probation and certification. FLS certifications and flexibility for 24/7 shifts are essential.

Qualifications

• High School Diploma or Equivalency is required.
• Florida Driver’s License is required.
• Basic knowledge of Microsoft Office and office equipment is needed.
• FCIC/NCIC certification eligibility is required to become certified.
• Must be able to become Florida PST Certified.
• Must be able to work days, nights, weekends and holidays to ensure 24/7 staffing.
• Ability to work various shifts including weekends and holidays.

Responsibilities

• Answer emergency (911) and non-emergency calls; evaluate and take appropriate action.
• Distinguish emergency vs. non-emergency calls and prioritize accordingly.
• Enter calls using CAD; ensure accurate format, codes, and disposition.
• Condense information into readable remarks and recall acronyms and codes.
• Perform multitasking with rapid, accurate decisions.
• Recognize letters, numbers, addresses, names and license numbers from radio, phone or computer.
• Monitor text messages on 911 or primary line.
• Respond to and report unusual or suspicious activity.
• Operate GIS, MDT and MDC equipment.
• Maintain jurisdictional knowledge, landmarks, buildings, and waterways.

Skills

Multitasking

Call taking

Emotional stability

Communication skills

Teamwork

Education

High School Diploma or Equivalency

Florida Driver’s License

Basic knowledge of Microsoft Office

Basic knowledge of general office equipment

Limited Access FCIC/NCIC certification eligible

Must become Florida PST Certified

Willing to work days/nights/weekends/holidays

Ability to work multiple shifts including weekends/holidays

Tools

CAD system

GIS

MDT

Job description

St Johns County Sheriff’s Office is seeking a Public Safety Telecommunicator II Trainee to handle 911 and non-emergency calls, learn CAD operation, and support field units with accurate information.

The role requires training in call taking and radio operations, with a path to PST II after successful probation and certification. FLS certifications and flexibility for 24/7 shifts are essential.