Emergency Communications Dispatcher

APCO International; Fort Myers (FL); Hybrid; USD 42,000 - 56,000; Full time

Job summary

APCO International in Fort Myers, Florida seeks a Public Safety Telecommunicator to evaluate calls and dispatch police units. You will input and transmit information, monitor personnel activity, check records, and communicate with alarm and data systems.

The role requires regional certifications and a strong ability to work under stress, with a commitment to accuracy, safety, and teamwork in a high-pressure public safety environment.

Qualifications

• High school diploma with two years of related full-time experience.
• Experience using computer systems to enter, update, and retrieve information.
• State NCIC/FCIC certification or ability to obtain within three months.
• Valid Florida 911 Public Safety Telecommunicator certificate or the ability to obtain within six months.
• Valid driver’s license.
• Any appropriate combination of education, experience, and certifications may be considered.

Responsibilities

• Receives and evaluates calls requesting police assistance of both emergency and non-emergency natures.
• Inputs and transmits call information using the communications and dispatch systems.
• Contacts appropriate parties to notify of complaints and/or actions required.
• Operates two way radio to dispatch calls to public safety units and to receive and communicate information.
• Monitors the field position and activities of department personnel.
• Transmits requests for emergency services and retrieves various data and records.
• Checks driver’s license records, vehicle registrations, warrants, criminal histories, and missing person lists.
• Monitors alarm systems and notifies personnel upon activation.
• Prepares logs, reports and forms.

Skills

Strong communication skills

Ability to work under high stress

Teamwork and collaboration

Verbal and written communication

Education

High school diploma

State NCIC/FCIC certification

Florida 911 Public Safety Telecommunicator certificate

Tools

Two-way radio

Dispatch systems

MS Office (Word, Excel, Outlook)

Job description

APCO International in Fort Myers, Florida seeks a Public Safety Telecommunicator to evaluate calls and dispatch police units. You will input and transmit information, monitor personnel activity, check records, and communicate with alarm and data systems.

The role requires regional certifications and a strong ability to work under stress, with a commitment to accuracy, safety, and teamwork in a high-pressure public safety environment.