811 Ticket Coordinator — Fiber Network & GIS

Conterra Ultra Broadband; Hessmer (LA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401K program

Work-life balance

Team culture

Job summary

Conterra is seeking an 811 Specialist in Hessmer, LA to support its fiber networks. The role focuses on evaluating and screening 811 tickets, coordinating with engineers and contractors, and communicating fiber locations to prevent conflicts with excavation work.

Candidates nearby are encouraged to apply. The ideal candidate will have strong attention to detail, good reading skills, and solid customer service experience; familiarity with Outlook and ticket management tools is a plus.

Qualifications

• Attention to detail and reading comprehension required.
• Follow geographical & driving directions and apply to mapped locations.
• Customer service skills and professional manner when dealing with contractors.
• Multitask while maintaining integrity and service quality.

Responsibilities

• Evaluate and screen 811 tickets using proprietary software for multiple agencies/states.
• Manage 811 Fiber Protection email notifications; communicate fiber location relative to excavation/work areas.
• Respond to requests for location information and reassign ticket requests.

Skills

Attention to detail

Reading comprehension

Geographical & driving directions

Customer service

Multitasking

Tools

Outlook

Utilisphere or ticket system

Power BI (preferred)

Job description

Conterra is seeking an 811 Specialist in Hessmer, LA to support its fiber networks. The role focuses on evaluating and screening 811 tickets, coordinating with engineers and contractors, and communicating fiber locations to prevent conflicts with excavation work.

Candidates nearby are encouraged to apply. The ideal candidate will have strong attention to detail, good reading skills, and solid customer service experience; familiarity with Outlook and ticket management tools is a plus.