811 Coordination Specialist – Fiber & Dispatch

ADP, Inc.; Hessmer (LA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Core values that embody teamwork

401K program

Work-life balance

Job summary

Conterra Networks is seeking an 811 Specialist to join our Hessmer, LA team. The role focuses on evaluating 811 tickets, communicating fiber locations, and coordinating with engineers and contractors to support safe excavation.

The ideal candidate will have strong attention to detail, excellent communication, and the ability to multitask in a fast-paced environment. We offer a collaborative workplace with growth opportunities in telecom and data services.

Qualifications

• Technicians must have good attention to detail and reading comprehension skills.
• Must follow geographical & driving directions and apply those to mapped locations.
• GIS programming and background is a plus.
• Customer Service skills and professional manner required when dealing with contractors.
• Multitask while maintaining integrity and service quality.
• Must be able to efficiently use Outlook.

Responsibilities

• Evaluate and screen 811 tickets using Conterra’s proprietary software for multiple agencies across states.
• Manage 811 Fiber Protection email notifications and communicate fiber location relative to excavation sites.
• Respond to requests for location information, reassign ticket requests, and inquire about projects.

Skills

Attention to detail

Reading comprehension

Geography & maps

Multitasking

Customer service

Self-motivation

Tools

Outlook

GIS software

Utilisphere

Power BI

Job description

Conterra Networks is seeking an 811 Specialist to join our Hessmer, LA team. The role focuses on evaluating 811 tickets, communicating fiber locations, and coordinating with engineers and contractors to support safe excavation.

The ideal candidate will have strong attention to detail, excellent communication, and the ability to multitask in a fast-paced environment. We offer a collaborative workplace with growth opportunities in telecom and data services.