811 Specialist

ADP, Inc.; Hessmer (LA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Core values that embody teamwork

401K program

Work-life balance

Job summary

Conterra Networks is seeking an 811 Specialist to join our Hessmer, LA team. The role focuses on evaluating 811 tickets, communicating fiber locations, and coordinating with engineers and contractors to support safe excavation.

The ideal candidate will have strong attention to detail, excellent communication, and the ability to multitask in a fast-paced environment. We offer a collaborative workplace with growth opportunities in telecom and data services.

Qualifications

• Technicians must have good attention to detail and reading comprehension skills.
• Must follow geographical & driving directions and apply those to mapped locations.
• GIS programming and background is a plus.
• Customer Service skills and professional manner required when dealing with contractors.
• Multitask while maintaining integrity and service quality.
• Must be able to efficiently use Outlook.

Responsibilities

• Evaluate and screen 811 tickets using Conterra’s proprietary software for multiple agencies across states.
• Manage 811 Fiber Protection email notifications and communicate fiber location relative to excavation sites.
• Respond to requests for location information, reassign ticket requests, and inquire about projects.

Skills

Attention to detail

Reading comprehension

Geography & maps

Multitasking

Customer service

Self-motivation

Tools

Outlook

GIS software

Utilisphere

Power BI

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

811 Specialist

Full-time Regular LA - Hessmer, Hessmer, LA, US

4 days ago Requisition ID: 1623

811 Specialist

About Conterra

Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network.

We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider.

Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people—and how much we care before, during, and after the build—that truly sets us apart.

As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team.

And that’s where you come in.

Candidates must be in reasonable, commutable proximity to our Hessmer, Louisiana office.

The position is a unique opportunity to

• Join a company that designs, builds, and operates new-technology-based telecom networks in the education, healthcare, enterprise, and carrier industries throughout the U.S.
• Work in a challenging, entrepreneurial environment that maintains the highest levels of integrity and reliability when partnering with organizations that share our vision and commitment to performance excellence.
• Work with Conterra engineers and contractors to coordinate dispatches or provide updates.

What you will be doing

• Evaluating and screening 811 tickets using Conterra’s proprietary software for over 16 different agencies in 15 different states.
• Manage 811 Fiber Protection email notifications. Communicate the location of Conterra’s fiber in relationship to excavation and contractor work areas.
• Respond to requests for location information, reassigning ticket requests, and enquire about projects we receive tickets for.

What you will need

• Technicians must have good attention to detail and reading comprehension skills
• Technicians must be able to follow geographical & driving directions and be able to apply those written directions to mapped locations and addresses.
• GIS programming and background is a plus.
• Customer Service skills and professional manner required, when dealing with contractors
• Multitask while maintaining integrity and service quality
• Memorize, focus, and pay attention to detail
• Effectively observe, listen, and understand
• Learn company specific software applications
• Must be able to efficiently use Outlook
• calendars, contacts, email rules for prioritizing inbox, responding to emails, etc.
• Must be self-motivated, able to work under pressure, and multitask
• Must be able to prioritize work schedule and workload

Additional Experience Preferred

• Experience with Power BI and data analitics
• Experience in the Damage Prevention industry
• Experience with 811 Process and Procedures across multiple states
• Experience with utility construction practices
• Experience with Utilisphere or other ticket management systems

What we offer

• Core values that embody teamwork, integrity, and excellence
• A super talented team who values hard work, success, and fun :)
• Work/ Life Balance
• 401K program

Diversity & Inclusion

Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.