811 & GIS Coordination Specialist

BlueGreen Alliance Inc; Shreveport (LA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Premium health benefits

Work-life balance

Flexible PTO

401K program

Job summary

Conterra Networks is seeking an 811 Specialist to support our Louisiana operations. You will evaluate tickets, coordinate with agencies across multiple states, and communicate fiber locations in relation to excavation and contractor work.

Ideal candidates have strong attention to detail, excellent map and Outlook skills, and a proven ability to multitask under pressure while maintaining service quality. GIS knowledge is a plus and customer-facing professionalism is essential.

Qualifications

• Technicians must have good attention to detail and reading comprehension skills.
• Must follow geographical & driving directions and be able to apply those written directions to mapped locations and addresses.
• GIS programming and background is a plus.
• Customer Service skills and professional manner required, when dealing with contractors
• Multitask while maintaining integrity and service quality
• Memorize, focus, and pay attention to detail
• Effectively observe, listen, and understand
• Learn company specific software applications
• Strong problem solving / troubleshooting skills
• Strong Map skills
• Must be able to efficiently use Outlook calendars, contacts, email rules for prioritizing inbox, responding to emails, etc.
• Must be self-motivated, able to work under pressure, and multitask
• Must be able to prioritize work schedule and workload

Responsibilities

• Evaluating and screening 811 tickets using Conterra’s proprietary software for over 16 different agencies in 15 different states.
• Manage 811 Fiber Protection email notifications. Communicate the location of Conterra’s fiber in relationship to excavation and contractor work areas.
• Respond to requests for location information, reassigning ticket requests, and enquire about projects we receive tickets for.

Skills

Attention to detail

Reading comprehension

Geographical directions

GIS background

Customer service

Multitasking

Outlook proficiency

Map skills

Problem solving

Learn company software

Time management

Observe/listen

Prioritize workload

Tools

Utilisphere

Ticket management systems

Job description

Conterra Networks is seeking an 811 Specialist to support our Louisiana operations. You will evaluate tickets, coordinate with agencies across multiple states, and communicate fiber locations in relation to excavation and contractor work.

Ideal candidates have strong attention to detail, excellent map and Outlook skills, and a proven ability to multitask under pressure while maintaining service quality. GIS knowledge is a plus and customer-facing professionalism is essential.