71-250 Assistant Security Manager

Ute-Mountain-Casino-Hotel; Towaoc (CO); On-site; USD 70,000 - 100,000; Full time

Job summary

Ute Mountain Casino Hotel in Colorado seeks an Assistant Security Manager to oversee daily security operations, supervise ambassadors, coordinate shift coverage, and ensure a safe environment for guests and staff.

You will respond to incidents, maintain regulatory compliance, assist with training and performance coaching, and help manage administrative duties and reporting.

Qualifications

• Requires a high school diploma or GED; criminal justice or security-related coursework preferred.
• Minimum 2 years of supervisory or team lead experience in casino security or related field.
• Strong knowledge of security procedures, emergency protocols, and incident reporting.

Responsibilities

• Supervise security ambassadors on shift, provide direction and coaching.
• Respond to security, medical, or behavioral incidents in real time and escalate as needed.
• Assist with onboarding, training, and performance monitoring of team members.
• Conduct property patrols to maintain visible security presence and address hazards.
• Address guest concerns with calm, respectful communication and enforce rules when needed.
• Assist with shift scheduling, incident reporting, and regulatory documentation.

Skills

Leadership under pressure

De-escalation

Guest service

Training others

Communication

Regulatory compliance

Education

High school diploma or GED

Criminal justice coursework

Tools

MS Office Suite

Security systems

Job description

Summary/ObjectiveThe Assistant Security Manager supports the daily operations and leadership of the Security Department, ensuring the safety and protection of all guests, team members, and property at Ute Mountain Casino Hotel. This role assists in supervising staff, coordinating shift coverage, conducting incident investigations, and ensuring compliance with gaming, tribal, and public safety regulations.The Assistant Manager provides direct operational support during peak times, assists with scheduling and training, and models a calm, service-oriented approach to guest and team interactions. This position serves as a critical leadership presence, ensuring staff accountability, enforcing procedures, and promoting a safe, respectful environment across the enterprise.Key AccountabilitiesGuest Staff Supervision and SupportAssist in supervising security ambassadors on shift, ensuring duties are completed thoroughly and in alignment with departmental standards. Provide direction, corrective coaching, and logistical support to team members throughout the day.Emergency and Incident ResponseRespond to security, medical, or behavioral incidents in real time. Coordinate response activities, assist first responders, document details thoroughly, and escalate matters appropriately to the Security Manager or Executive Leadership.Training, Coaching, Discipling, and Performance MonitoringSupport onboarding and ongoing training for ambassadors, focusing on customer service, de-escalation, emergency protocols, and regulatory compliance. Monitor team member performance, identify areas for improvement, and report concerns to management. Assist with counseling and disciplinary actions as identified or assigned.Patrol and Safety OversightConduct property patrols to ensure security presence is visible and consistent. Check for hazards, access violations, or suspicious activity, and take appropriate action to correct or report issues.Guest Service and Conflict ResolutionModel calm, respectful, and effective communication when addressing guest concerns or enforcing rules. Prioritize de-escalation, fairness, and professionalism in every interaction.Administrative DutiesAssist with shift scheduling, documentation, and supply inventory as needed. Prepare incident reports, review ambassador logs, and ensure completion of required reports for internal and regulatory use.Regulatory and Policy ComplianceEnsure all actions taken by the security team adhere to casino policies, internal controls, and applicable tribal, state, and federal laws. Report any violations or irregularities to the Security Manager and the Director – Security & Surveillance.GeneralMust be at least 21 years of age and able to obtain and maintain a Ute Mountain Ute Gaming Commission Support License (background checks may be required).Must possess a valid driver’s license and be insurable under company policy.Must demonstrate professionalism, reliability, accountability, and attention to detailMust demonstrate a strong work ethic, sound judgment, and a high level of discretion and confidentiality.Ability to work flexible hours including nights, weekends, and holidaysEducationHigh school diploma or GED required. Additional coursework or certification in criminal justice, security management, or emergency response preferred.ExperienceMinimum of 2 years of supervisory or team lead experience in casino security, law enforcement, or a related protective services field required.Tribal enterprise or regulated industry experience strongly preferred.Knowledge, Skills, and Abilities (KSAs)Strong working knowledge of security procedures, emergency protocols, and report documentation.Proven ability to lead by example and remain calm under pressure.Skilled in verbal de-escalation, conflict resolution, and guest service.Ability to train others and provide constructive coaching in the moment.Proficiency in using communication equipment, security systems, and Microsoft Office Suite.Ability to learn new systems and technologies as required to ensure the continued progress of the department.Strong written and verbal communication skills.