Temporary IT Technician

Brivo, Inc.; Austin (TX); On-site; USD 27,552 - 38,572; Part time

Job summary

Brivo, Inc. is seeking a Temporary IT Technician to support the IT department at our Austin headquarters. This 6-month contract role will involve hands-on work with hardware, software, networks and operating systems across the organization.

You will diagnose and resolve employee tickets, maintain network security, manage access controls, and support hosted services like email, VPN and ERP systems while ensuring uptime and reliable performance.

Qualifications

• Two or more years of experience working with either fiber-based networking or managed services.
• Experience with network protocols, RF, routers, layer-2 switches, VPN, CWDM, HFC plant and delivery system, routing protocols and policies, Wi-Fi and VoIP platforms.
• Working knowledge of wireless technology.
• In depth knowledge of hardware and software.
• Excellent interpersonal skills with a passion for delivering exemplary customer service.
• Ability to take direction, working well with both in a team and alone.
• Excellent communication skills, both verbal and written.
• Demonstrate self-confidence, energy, and enthusiasm in a professional manner.

Responsibilities

• Coordinate, diagnose and troubleshoot incoming employee tickets
• Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using remote access
• Provides timely resolution of tickets or escalation on behalf of employee appropriate technical personnel
• Supports and maintains effective relationships with users
• Track inventory of all IT-related hardware and software
• Ensure performance security, and uptime of corporate network and systems, including firewall, spam filtering, e-mail, collaboration, VOIP, VPN
• Support of hosted/SaaS ERP, Voip, Email, File sharing, etc
• Communicate to management when IT requirements dictate new purchases
• Implement and maintain internal systems/applications
• Manage physical and logical access to facility systems and applications
• Manage wordpress

Tools

WordPress

Job description

Temporary IT Technician

Department: IT

Employment Type: Temporary

Location: Austin

Compensation: $24.00 / hour

Description

Brivo is seeking a Temporary IT Technician (6 month contract) for our Headquarters located in Austin, Texas. As a successful employee support person, you will work on hardware/software and a variety of internet applications, networks and operating systems.

Key Responsibilities

• Coordinate, diagnose and troubleshoot incoming employee tickets


• Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using remote access


• Provides timely resolution of tickets or escalation on behalf of employee appropriate technical personnel


• Supports and maintains effective relationships with users


• Track inventory of all IT-related hardware and software


• Ensure performance security, and uptime of corporate network and systems, including firewall, spam filtering, e-mail, collaboration, VOIP, VPN


• Support of hosted/SaaS ERP, Voip, Email, File sharing, etc


• Communicate to management when IT requirements dictate new purchases


• Implement and maintain internal systems/applications


• Manage physical and logical access to facility systems and applications


• Manage wordpress

Skills, Knowledge and Expertise

• Two or more years of experience working with either fiber-based networking or managed services, such as Fiber Internet Access, High-Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed Wi-Fi Services, Enterprise Trunking, Hosted Voice and Enterprise TV Services


• Experience with network protocols, RF, routers, layer-2 switches, VPN, CWDM, HFC plant and delivery system, routing protocols and policies, Wi-Fi and VoIP platforms


• Working knowledge of wireless technology


• In depth knowledge of hardware and software


• Excellent interpersonal skills with a passion for delivering exemplary customer service


• Ability to take direction, working well with both in a team and alone


• Excellent communication skills, both verbal and written


• Demonstrate self-confidence, energy, and enthusiasm in a professional manner