53314901

Acacia Network; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Acacia Network is seeking a Residence Worker/Residential Aide to assist program residents with daily living tasks, including laundry, meal preparation and personal care, and to maintain inventory and coordinate facility services. The role includes orientation, crisis intervention, and adherence to DHS regulations.

Under supervision, you will ensure program schedules are followed, document activities in CARES, and support client engagement with a strong emphasis on confidentiality and

Qualifications

• HS Diploma or equivalent required.
• F-02 certificate preferred.
• Food Handler’s certificate required.
• CPR & First Aid certification required.
• Overdose Prevention training required.
• Basic computer skills including MS Office.
• Knowledge of internet and email services expected.

Responsibilities

• Assist residents with Activities of Daily Living (ADL) including laundry, meals, hygiene, and scheduling.
• Maintain inventory of food, dry goods, and maintenance needs.
• Orient new residents to facility, services and personal care items.
• Ensure access to services and adherence to program schedules.
• Complete internal and external reports in a timely manner.
• Document client orientations within 24 hours of entry and follow-up in CARES.
• Provide crisis intervention and emergency first aid when needed.

Skills

Customer service

Confidentiality

Standards & Conduct

Professionalism

Education

HS Diploma/Equivalent

F-02 Certificate

Food Handler’s Certificate

CPR & First Aid

Overdose Prevention Rescue Training

Basic computer skills (MS Office)

Knowledge of internet and email services

Tools

MS Office

Job description

Under the direct supervision of a Shift Supervisor, Residence Workers/Residential Aide’s assist program residents with (1) the development of Activities of Daily Living Skills, including laundry, meal preparation and cleanup, personal hygiene, and maintaining a schedule of activities; (2) maintain inventory of food and dry goods, as well as maintenance needs; and (3) provide clients with an orientation of the facility, services and personal care items, upon arrival; etc… This includes, but is not limited to, site coverage and security procedure, and client care/crisis intervention, providing emergency first aid/CPR assistance, administration of opiate overdose prevention intervention when needed; and related duties as assigned.

MANAGEMENT/SUPERVISORY RESPONSIBLITIES:

This position has the following management/supervisory responsibility(check only one):

This position includes no managerial or supervisory responsibilities.

☐

This is a supervisory position.

☐

This position is a managerial position.

☐

This is a director/administrator position.

KEY ESSENTIAL FUNCTIONS:

Work Performance

• Monthly departmental meetings
• Scheduled supervision
• Meet all training standards.
• Use crisis prevention and intervention skills when needed.
• Ensure 100% of clients have access to services (meals, laundry, toiletries, etc.).
• Maintain inventory of departmental supplies and report maintenance needs.
• Stay informed of and comply with:
  
  • Part 491/900 Regulations
  • The Callaghan Decree
  • All funding source requirements
• Ensure adherence to the program schedule (e.g., bed signing, dorm inspections, linen exchange, medication monitoring, workshops).
• Maintain working knowledge of all technological systems used by the program and affiliates.
• Foster collaborative relationships with all ANH-affiliated providers.

Reporting and Documentation

• Complete, review, and submit all internal and external reports on time.
• Ensure all work outputs are substantive.
• Complete client orientations within 24 hours of entry.
• Document hospital follow-ups in CARES within one shift.
• Complete incident reports in CARES within one shift of occurrence.
• Use the CARES Waitlist to assign beds appropriately.
• Ensure bed signing is accurate and compliant with DHS policies.
• Use Corrective Action Plans (CAPs) to guide staff performance.

Client Engagement

• Provide excellent customer service to every client.
• Maintain strict confidentiality of client information.
• Follow ANH’s Standards and Code of Conduct.

Time and Attendance

• Adhere to assigned work schedule and minimize unscheduled absences.
• Use time management skills to prioritize and complete tasks efficiently.

Professional Conduct

• Perform duties with professionalism and quality.
• Provide interdepartmental support when needed.
• Follow the Dress Code Policy.
• Serve as a resource to clients and colleagues.
• Maintain open communication with:
  
  • All departments
  • IVC/HERO
  • DHS Administration
  • Community partners
• Comply with electronic communication policies.

REQUIREMENTS:

• HS Diploma/Equivalent
• F-02 Certificate
• Food Handler’s Certificate
• CPR & First Aid
• Overdose Prevention Rescue Training
• Basic computer skills (MS Office)
• Knowledge of internet and email services

PHYSICAL DEMANDS:

Please indicate which level of activity best describes the position (check only one):

☐

Sedentary Work (equivalent to lifting or exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may occasional walking or standing for brief periods of time).

☐

Light Work (equivalent to lifting or exerting up to 20 pounds of force occasionally or up to 10 pounds of force frequently, or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work).

☒

Medium Work (involves exerting 20 to 50 pounds of force occasionally or 10 to 25 pounds of force frequently. Physical demand requirements are in excess of these for Light Work).

☐

Heavy Work (involves exerting 50 to 100 pounds of force occasionally, or 25 to 50 pounds of force frequently. Physical demand requirements are in excess of those for Medium Work).

☐

Very Heavy Work (involves exerting in excess of 100 pounds of force occasionally, or in excess of 50 pounds of force. Physical demand requirements are in excess of those for Heavy Work).

PHYSICAL REQUIREMENTS:

Please indicate the level of physical activity required in each area for the position. Check only one box for each requirement:

Requirement

Almost

Never

Seldom

Sometimes

Frequently

Almost Always

☐

☐

☐

☐

Climbing

☐

☐

☐

☐

Typing

☐

☐

☐

☐

Lifting

☐

☐

☐

☐

Reaching

☐

☐

☐

☐

Pushing

☐

☐

☐

☐

Crouching

☐

☐

☐

☐

☐

☐

☐

☐

Extended walking

☐

☐

☐

☐

Extended standing

☐

☐

☐

☐

Extended siting

☐

☐

☐

☐

WORK LOCATION:

The work location(s) required of incumbents in this position are as follows (check only one):

☐

All work is completed in the office/ within the program.

☒

Majority of work is completed in the office/program, with occasional trips to the community/other sites.

☐

Work is completed equally in the office/program and in the community/other sites.

☐

All work is completed in the community/other sites, with the exception of required meetings.

☐

Majority of work is completed in the community/other sites, with occasional work done in the office/program.

WORK HOURS:

The work hours for this position are as follows (check all that apply):

☐

Has standard work schedule (set hours).

☐

May require work outside of standard work hours (evenings and weekends).

☐

On-call as required.

☐

Overtime may be required.

☐

Position subject to possible mandating.

☒

Shift work required.

WORK ENVIRONMENT:

Incumbents in this position are exposed to the following environmental condition(s):

☐

Not substantially exposedto adverse environmental conditions.

☒

Subject to infectious waste(typical of most patient care/housekeeping positions).

☐

Subject to outside environmental conditions.

☒

Subject to inside environmental conditions.

☐

Subject to both environment conditions(work occurs inside and outside).

☐

Subject to extreme heat(temps above 80 degrees Fahrenheit).

☐

Subject to extreme cold(temps below 32 degrees Fahrenheit).

☐

Subject to extreme noise(noise must be sufficient to cause shouting in order to be heard over ambient noise level).

☐

Subject to extreme vibrations(exposure to oscillating movements of the extremities of the whole body).

☐

Subject to work hazards(ex: moving mechanical parts, electrical current, scaffolding in high places).

☐

Subject to one or more condition that affects the respiratory system or skin(fumes, gas, dust, odors)

SUPERVISION RECEIVED:

Please indicate which level of supervision is required for this position (check only one):

☒

Close Supervision (provided with daily oversight of work day-to-day tasks, methods and functions. There are regular checks of tasks for quality and quantity of work.Employee performs a variety of routine duties within established policies and procedures or by referring to the written guidelines. Any deviation is reviewed by the supervisor).

☐

Routine Supervision (provided with instructions on job requirements, methods, priorities and deadlines. Advice and assistance are provided as needed. There are regular and systematic reviews of progress, quality and output, usually at discrete times, but occasionally only upon completion).

☐

General Supervision (provided with general instructions on an ongoing basis, usually covering only the broad aspects of the job. Incumbents exercise some control over both the technical and administrative aspects of work.Decision-making is limited in context to the completion of work tasks. Completed work is consistent with established guidelines, policies and procedures).

☐

Limited Supervision (provided with clear statements of objectives and resources available. Oversight by the supervisor is only exercised on longer term goals and policy issues. Completed work is reviewed for compliance with laws and regulations, and adherence to program goals, objectives, budgetary limitations and general employer policies. This level is common among most mid-level managers).

☐

Broad Supervision (provided with broad objectives and have broad responsibility for planning, organizing and prioritizing work.Employee exercises independent decision-making authority for determining work objectives and goals to be accomplished, independently plans, designs and carries out programs, projects in accordance with broad policy statements or legal requirements. This level is common among senior management).

Under the direct supervision of a Shift Supervisor, Residence Workers/Residential Aide’s assist program residents with (1) the development of Activities of Daily Living Skills, including laundry, meal preparation and cleanup, personal hygiene, and maintaining a schedule of activities; (2) maintain inventory of food and dry goods, as well as maintenance needs; and (3) provide clients with an orientation of the facility, services and personal care items, upon arrival; etc… This includes, but is not limited to, site coverage and security procedure, and client care/crisis intervention, providing emergency first aid/CPR assistance, administration of opiate overdose prevention intervention when needed; and related duties as assigned.

MANAGEMENT/SUPERVISORY RESPONSIBILITIES:

This position has the following management/supervisory responsibility(check only one):

☒

This position includes no managerial or supervisory responsibilities.

☐

This is a supervisory position.

☐

This position is a managerial position.

☐

This is a director/administrator position.

KEY ESSENTIAL FUNCTIONS:

Work Performance

• Ensure high-quality service delivery, including participation in:
  
  
  
  • Monthly departmental meetings
  
  
  • Scheduled supervision
  
  


• Meet all training standards.


• Use crisis prevention and intervention skills when needed.


• Ensure 100% of clients have access to services (meals, laundry, toiletries, etc.).


• Maintain inventory of departmental supplies and report maintenance needs.


• Stay informed of and comply with:
  
  
  
  • Part 491/900 Regulations
  
  
  • The Callaghan Decree
  
  
  • All funding source requirements
  
  


• Ensure adherence to the program schedule (e.g., bed signing, dorm inspections, linen exchange, medication monitoring, workshops).


• Maintain working knowledge of all technological systems used by the program and affiliates.


• Foster collaborative relationships with all ANH-affiliated providers.

Reporting and Documentation

• Complete, review, and submit all internal and external reports on time.


• Ensure all work outputs are substantive.


• Complete client orientations within 24 hours of entry.


• Document hospital follow-ups in CARES within one shift.


• Complete incident reports in CARES within one shift of occurrence.


• Use the CARES Waitlist to assign beds appropriately.


• Ensure bed signing is accurate and compliant with DHS policies.


• Use Corrective Action Plans (CAPs) to guide staff performance.

Client Engagement

• Provide excellent customer service to every client.


• Maintain strict confidentiality of client information.


• Follow ANH’s Standards and Code of Conduct.


• Model appropriate behavior for clients.

Time and Attendance

• Adhere to assigned work schedule and minimize unscheduled absences.


• Use time management skills to prioritize and complete tasks efficiently.

Professional Conduct

• Perform duties with professionalism and quality.


• Provide interdepartmental support when needed.


• Follow the Dress Code Policy.


• Serve as a resource to clients and colleagues.


• Maintain open communication with:
  
  • All departments
  • IVC/HERO
  • DHS Administration
  • Community partners
  
  


• Comply with electronic communication policies.

REQUIREMENTS:

• HS Diploma/Equivalent
• F-02 Certificate
• Food Handler’s Certificate
• CPR & First Aid
• Overdose Prevention Rescue Training
• Basic computer skills (MS Office)
• Knowledge of internet and email services

PHYSICAL DEMANDS:

Please indicate which level of activity best describes the position (check only one):

☐

Sedentary Work (equivalent to lifting or exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may occasional walking or standing for brief periods of time).

☐

Light Work (equivalent to lifting or exerting up to 20 pounds of force occasionally or up to 10 pounds of force frequently, or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work).

☒

Medium Work (involves exerting 20 to 50 pounds of force occasionally or 10 to 25 pounds of force frequently. Physical demand requirements are in excess of these for Light Work).

☐

Heavy Work (involves exerting 50 to 100 pounds of force occasionally, or 25 to 50 pounds of force frequently. Physical demand requirements are in excess of those for Medium Work).

☐

Very Heavy Work (involves exerting in excess of 100 pounds of force occasionally, or in excess of 50 pounds of force. Physical demand requirements are in excess of those for Heavy Work).

PHYSICAL REQUIREMENTS:

Please indicate the level of physical activity required in each area for the position. Check only one box for each requirement:

Requirement

Almost

Never

Seldom

Sometimes

Frequently

Almost Always

Bending

☐

☐

☐

☒

☐

Climbing

☒

☐

☐

☐

☐

Typing

☐

☐

☐

☒

☐

Lifting

☐

☐

☐

☒

☐

Reaching

☐

☐

☐

☒

☐

Pushing

☐

☐

☒

☐

☐

Crouching

☒

☐

☐

☐

☐

Crawling

☒

☐

☐

☐

☐

Extended walking

☐

☐

☐

☒

☐

Extended standing

☐

☐

☐

☒

☐

Extended siting

☐

☒

☐

☐

☐

WORK LOCATION:

The work location(s) required of incumbents in this position are as follows (check only one):

☐

All work is completed in the office/ within the program.

☒

Majority of work is completed in the office/program, with occasional trips to the community/other sites.

☐

Work is completed equally in the office/program and in the community/other sites.

☐

All work is completed in the community/other sites, with the exception of required meetings.

☐

Majority of work is completed in the community/other sites, with occasional work done in the office/program.

WORK HOURS:

The work hours for this position are as follows (check all that apply):

☐

Has standard work schedule (set hours).

☐

May require work outside of standard work hours (evenings and weekends).

☐

On-call as required.

☐

Overtime may be required.

☐

Position subject to possible mandating.

☒

Shift work required.

WORK ENVIRONMENT:

Incumbents in this position are exposed to the following environmental condition(s):

☐

Not substantially exposedto adverse environmental conditions.

☒

Subject to infectious waste(typical of most patient care/housekeeping positions).

☐

Subject to outside environmental conditions.

☒

Subject to inside environmental conditions.

☐

Subject to both environment conditions(work occurs inside and outside).

☐

Subject to extreme heat(temps above 80 degrees Fahrenheit).

☐

Subject to extreme cold(temps below 32 degrees Fahrenheit).

☐

Subject to extreme noise(noise must be sufficient to cause shouting in order to be heard over ambient noise level).

☐

Subject to extreme vibrations(exposure to oscillating movements of the extremities of the whole body).

☐

Subject to work hazards(ex: moving mechanical parts, electrical current, scaffolding in high places).

☐

Subject to one or more condition that affects the respiratory system or skin(fumes, gas, dust, odors)

SUPERVISION RECEIVED:

Please indicate which level of supervision is required for this position (check only one):

☒

Close Supervision (provided with daily oversight of work day-to-day tasks, methods and functions. There are regular checks of tasks for quality and quantity of work.Employee performs a variety of routine duties within established policies and procedures or by referring to the written guidelines. Any deviation is reviewed by the supervisor).

☐

Routine Supervision (provided with instructions on job requirements, methods, priorities and deadlines. Advice and assistance are provided as needed. There are regular and systematic reviews of progress, quality and output, usually at discrete times, but occasionally only upon completion).

☐

General Supervision (provided with general instructions on an ongoing basis, usually covering only the broad aspects of the job. Incumbents exercise some control over both the technical and administrative aspects of work.Decision-making is limited in context to the completion of work tasks. Completed work is consistent with established guidelines, policies and procedures).

☐

Limited Supervision (provided with clear statements of objectives and resources available. Oversight by the supervisor is only exercised on longer term goals and policy issues. Completed work is reviewed for compliance with laws and regulations, and adherence to program goals, objectives, budgetary limitations and general employer policies. This level is common among most mid-level managers).

☐

Broad Supervision (provided with broad objectives and have broad responsibility for planning, organizing and prioritizing work.Employee exercises independent decision-making authority for determining work objectives and goals to be accomplished, independently plans, designs and carries out programs, projects in accordance with broad policy statements or legal requirements. This level is common among senior management).

Acknowledgment of Job Description

This will acknowledge that I have received, reviewed and understand the above job description and will discuss with my supervisor if I have any questions. I further acknowledge that I am capable of performing the essential functions of the job, with or without reasonable accommodation. I understand and agree that nothing in this job description is binding on ACACIA NETWORK and that ACACIA NETWORK remains free to change the duties and responsibilities of the above described job at any time, without notice, and at its discretion. I further understand and agree that nothing in this job description changes my status as an at-will employee, meaning that either ACACIA NETWORK or I can terminate our employment relationship at anytime, with or without cause or notice.

_____________________________ ___________________________ _____/_____/_____

Employee Name (Print) Employee Signature Date