5165 - Data Center IT Infrastructure Technician

NextGenEnergyJobs; Chicago, Northern (IL, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

NTT Global Data Centers in Chicago is seeking a Data Center IT Infrastructure Technician to support client requests within their space in our data centers. You will address customer inquiries via support tickets from inception through resolution with minimal supervision.

Responsibilities include troubleshooting hardware issues with servers, network devices, cabling, and power connectivity; racking and stacking equipment; installing PDUs; documenting configurations, and occasionally supporting

Responsibilities

• Address customer inquiries via support tickets from inception to resolution with minimal supervision.
• Troubleshoot hardware issues with servers, network devices, cabling, and power connectivity.
• Rack and stack equipment; install PDUs; document configurations; support help desk tasks and deploy hardware.

Job description

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world.

Responsibilities

• The Data Center IT Infrastructure Technician supports client requests within their space in NTT data centers. The Data Center IT Infrastructure Technician is expected to address customer inquiries via support tickets requests from inception through resolution with minimal or no supervision. This includes but not limited to troubleshooting hardware issues with servers, network devices, cabling, and power connectivity. The Data Center IT Infrastructure Technician responsibilities also include but are not limited to racking and stacking equipment, installing PDU’s creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, preforming desktop support, and deploying hardware (laptops, VoIP phones, peripherals).