5-Star Spa Guest Experience & Membership Sales

Hand & Stone Massage and Facial Spa; Philadelphia (Philadelphia County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spas is seeking a Spa Associate to welcome clients, promote memberships, and support daily front-desk operations. The role emphasizes delivering 5-star guest experiences, explaining service options, and maintaining a clean, welcoming environment.

We offer a benefits-rich environment with flexible schedules, training and development opportunities, potential for advancement, and a focus on work-life balance as part of a leading wellness brand.

Qualifications

• Guest-facing hospitality or retail experience is a plus.
• Strong communication and interpersonal skills.
• Ability to meet membership sales goals.

Responsibilities

• Meet membership sales goals.
• Know the menu of services and explain options to members and guests.
• Provide excellent customer service and build lasting connections.
• Communicate promotions and service options clearly.
• Maintain spa cleanliness and organization.
• Answer phones, schedule appointments, and file documents.
• Perform other duties as assigned.

Job description

Hand & Stone Massage and Facial Spas is seeking a Spa Associate to welcome clients, promote memberships, and support daily front-desk operations. The role emphasizes delivering 5-star guest experiences, explaining service options, and maintaining a clean, welcoming environment.

We offer a benefits-rich environment with flexible schedules, training and development opportunities, potential for advancement, and a focus on work-life balance as part of a leading wellness brand.