5-Star Luxury Property Ops Lead - High Country

NC Cabin Rentals, LLC; Boone (NC); On-site; USD 54,000 - 77,000; Full time

Benefits offered by this job

Performance bonus

Paid time off

Job summary

NC Cabin Rentals, LLC in Boone, NC is seeking a Luxury Property Operations Manager to lead high-end cabin experiences, oversee new home launches, and ensure impeccable guest service. You’ll work onsite in the NC High Country, coordinate with cleaners, vendors, and techs, and drive 5-star hospitality across 80+ homes.

The role offers strong bonus potential, a fast-paced environment, and opportunities to advance into senior leadership as the company grows.

Qualifications

• Bachelor’s degree required (any major).
• Driver’s license and reliable transportation (4WD/AWD strongly preferred).
• Live in Boone/Banner Elk area.
• Schedule includes weekends and holidays.
• Full-time, onsite in the NC High Country.

Responsibilities

• The White Glove Inspector: inspect freshly cleaned cabins and spot issues before guests arrive.
• Keeper of the NCCR Standard: ensure kits, linens, hot tub readiness for every home and stay.
• The Hero: fix issues (lock, hot tub, supplies) to turn guest experience into 5-star reviews.
• Talk to guests warmly and authentically, avoiding robo-talk.
• Home Whisperer: coordinate with cleaners, hot tub techs, and vendors; track in Breezeway.
• New Home Launch Crew: assist onboarding of new homes with walkthroughs, setup, and photos; go-live within 48 hours.
• You’re obsessively detailed: straighten frames and tidy spaces.
• You have a No B.S. work ethic: solve problems when they arise.
• You’re tech-fast: quick to learn Hospitable, Breezeway, and PointCentral and use AI tools.
• You’re local and mobile in High Country and January-ready.

Education

Bachelor’s degree (any major)

Tools

Hospitable

Breezeway

PointCentral

Job description

NC Cabin Rentals, LLC in Boone, NC is seeking a Luxury Property Operations Manager to lead high-end cabin experiences, oversee new home launches, and ensure impeccable guest service. You’ll work onsite in the NC High Country, coordinate with cleaners, vendors, and techs, and drive 5-star hospitality across 80+ homes.

The role offers strong bonus potential, a fast-paced environment, and opportunities to advance into senior leadership as the company grows.