Luxury Property Operations Manager

NC Cabin Rentals, LLC; Boone (NC); On-site; USD 54,000 - 77,000; Full time

Benefits offered by this job

Performance bonus

Paid time off

Job summary

NC Cabin Rentals, LLC in Boone, NC is seeking a Luxury Property Operations Manager to lead high-end cabin experiences, oversee new home launches, and ensure impeccable guest service. You’ll work onsite in the NC High Country, coordinate with cleaners, vendors, and techs, and drive 5-star hospitality across 80+ homes.

The role offers strong bonus potential, a fast-paced environment, and opportunities to advance into senior leadership as the company grows.

Qualifications

• Bachelor’s degree required (any major).
• Driver’s license and reliable transportation (4WD/AWD strongly preferred).
• Live in Boone/Banner Elk area.
• Schedule includes weekends and holidays.
• Full-time, onsite in the NC High Country.

Responsibilities

• The White Glove Inspector: inspect freshly cleaned cabins and spot issues before guests arrive.
• Keeper of the NCCR Standard: ensure kits, linens, hot tub readiness for every home and stay.
• The Hero: fix issues (lock, hot tub, supplies) to turn guest experience into 5-star reviews.
• Talk to guests warmly and authentically, avoiding robo-talk.
• Home Whisperer: coordinate with cleaners, hot tub techs, and vendors; track in Breezeway.
• New Home Launch Crew: assist onboarding of new homes with walkthroughs, setup, and photos; go-live within 48 hours.
• You’re obsessively detailed: straighten frames and tidy spaces.
• You have a No B.S. work ethic: solve problems when they arise.
• You’re tech-fast: quick to learn Hospitable, Breezeway, and PointCentral and use AI tools.
• You’re local and mobile in High Country and January-ready.

Education

Bachelor’s degree (any major)

Tools

Hospitable

Breezeway

PointCentral

Job description

Love beautiful High Country homes, happy guests, and fixing problems before anyone notices them?

Quick brag: we launched NC Cabin Rentals in August 2025. A year later we’re at 80+ homes, 1000+ guest stays, and a 4.97-star average rating.

This fall, Airbnb flew the top 200 pro hosts in North America to its Pro Host Summit and named us #1 in North America for growth and top 5 for guest quality out of about 70,000 professional hosts.

How did we get here? An obsessive focus on 5-star hospitality, data-driven revenue, and elite owner service.

We’re not slowing down. New homes come on board every month, our team keeps growing, and we’re looking for our next Luxury Property Operations Manager to run with us.

Total annual earning potential: $54,000–$77,000.

Fair Warning: This Isn’t a 9-to-5

We work hard and play hard. This is a fast-paced, always-moving job. One minute you’re inspecting a cabin before a 4pm check-in, the next you’re rescuing a guest from a stubborn smart lock, and by the end of the day you’ve helped launch a brand-new home. No two days are the same, and nobody here is watching the clock in a cubicle.

When we win, we celebrate, and lately we’ve been winning a lot. If you want predictable and quiet, we’re probably not your people. If you want energy, momentum, and a team that gets stuff done (and has fun doing it), welcome home.

What You’ll Actually Do

• The White Glove Inspector. You walk into a freshly cleaned cabin and immediately spot the hair on the pillow, the remote hiding under the couch, and the bulb that just gave up. You’re not checking boxes. You’re the last line of defense before a guest walks in.
• Keeper of the NCCR Standard. S’mores kits placed just right, linens crisp, hot tub ready. Every home, every stay.
• The Hero. Smart lock jammed? Hot tub won’t heat? Guest can’t find the coffee filters? You show up, fix it, and turn a “hmm” into a 5-star review.
• Human, Not a Robot. You talk to guests like a real person: warm, fast and enthusiastic. No AI-robot replies, ever.
• Home Whisperer. You work with our cleaners, hot tub techs and vendors to keep every home in top shape, all tracked in Breezeway.
• New Home Launch Crew. You help bring new homes online with walkthroughs, setup, photo shoots and go-live. We usually launch within 48 hours of photos landing, so things move fast.
• You’re obsessively detailed. You straighten crooked picture frames in other people’s houses. If you’d walk past a piece of trash without picking it up, this isn’t for you.
• You have a No B.S. work ethic. When things go wrong, you don’t crumble. You solve them.
• You're tech-fast. You pick up a new app in 10 minutes, not 10 days. We’ll teach you Hospitable, Breezeway and PointCentral. We use AI tools every day, so if you already play with them, bonus points.
• You get hospitality. It happens on weekends and holidays, and you’re cool with that.
• You’re local and mobile. You know the High Country and have a ride that can handle it in January.
• You think on your feet. We value the discipline a degree builds, but we don’t care what you majored in.

Why You’ll Love It Here

• Serious bonus potential. On top of your salary, you can earn an extra $12,000–$25,000 a year through our performance bonus, tied to guest reviews and portfolio revenue. Eligibility starts after 3 months. When our guests and owners win, you win.
• Get in early. Airbnb named us #1 in North America for growth, and we’re just getting started. Prove yourself here and the path to Senior Operations Manager, Director of Operations or Sales is wide open.
• Learn from the best. Our leadership team has spent 25+ years running some of the biggest vacation rental companies in the country. You’ll learn the systems that make this business scale.
• Your office has a view. No cubicle. You’ll spend your days in incredible High Country homes, taking care of real guests and directly shaping the company’s growth.
• Be an ambassador. Know a homeowner who’d love us? Our team members are some of our best connectors.
• Paid time off, because everybody needs a recharge.

Requirements

• Education: Bachelor’s degree (required, any major)
• License: Valid driver’s license and reliable transportation (required; 4WD/AWD strongly preferred)
• Location: Must live in or near the Boone/Banner Elk area
• Schedule: Available to work weekends and holidays as needed
• Type: Full-time, onsite in the NC High Country