5-Star Health Center Guest Experience Ambassador (Travel)

Unite Here Health; Nevada; Hybrid; USD 26,000 - 30,000; Full time

Job summary

UNITEHEREHEALTH seeks a Health Center Ambassador I to be the first point of contact, delivering 5-star customer service and guiding patients through the health center. You will welcome patients, assist with tours, and provide language support when requested, traveling within the Las Vegas area as needed.

The role emphasizes coordinating with providers and departments, managing check-ins, patient eligibility, and navigation of the patient portal while upholding confidentiality and BETTER values.

Qualifications

• 1–2 years of related experience minimum.
• Healthcare environment experience preferred.
• Understands medical and insurance terminology.
• Knowledge of patient rights and age-specific patient care practices.

Responsibilities

• Greet patients and guide them in the lobby.
• Conduct new patient outreach.
• Warm-transfer calls to appropriate departments.
• Assist with Health Center surveys and distribute flyers.
• Promote patient portal signup and navigation.
• Assist patients with walk-in appointments.
• Update daily trackers and records.
• Collaborate with Health Center staff on projects.
• Escalate urgent or unresolved patient issues as needed.
• Verify patient eligibility and assist with check-in.
• Maintain confidentiality of medical records.
• Support Wellness classes and community engagement.
• Explain appointment details to patients.
• Travel 10%–15% within Las Vegas area as needed.

Skills

Customer service

Active listening

Time management

Organizational skills

Bilingual Spanish

Problem solving

Independent work

Education

High School Diploma or equivalent

Associate's degree or related experience

Job description

UNITEHEREHEALTH seeks a Health Center Ambassador I to be the first point of contact, delivering 5-star customer service and guiding patients through the health center. You will welcome patients, assist with tours, and provide language support when requested, traveling within the Las Vegas area as needed.

The role emphasizes coordinating with providers and departments, managing check-ins, patient eligibility, and navigation of the patient portal while upholding confidentiality and BETTER values.