Health Center Ambassador I

Unite Here Health; Nevada; Hybrid; USD 26,000 - 30,000; Full time

Job summary

UNITEHEREHEALTH seeks a Health Center Ambassador I to be the first point of contact, delivering 5-star customer service and guiding patients through the health center. You will welcome patients, assist with tours, and provide language support when requested, traveling within the Las Vegas area as needed.

The role emphasizes coordinating with providers and departments, managing check-ins, patient eligibility, and navigation of the patient portal while upholding confidentiality and BETTER values.

Qualifications

• 1–2 years of related experience minimum.
• Healthcare environment experience preferred.
• Understands medical and insurance terminology.
• Knowledge of patient rights and age-specific patient care practices.

Responsibilities

• Greet patients and guide them in the lobby.
• Conduct new patient outreach.
• Warm-transfer calls to appropriate departments.
• Assist with Health Center surveys and distribute flyers.
• Promote patient portal signup and navigation.
• Assist patients with walk-in appointments.
• Update daily trackers and records.
• Collaborate with Health Center staff on projects.
• Escalate urgent or unresolved patient issues as needed.
• Verify patient eligibility and assist with check-in.
• Maintain confidentiality of medical records.
• Support Wellness classes and community engagement.
• Explain appointment details to patients.
• Travel 10%–15% within Las Vegas area as needed.

Skills

Customer service

Active listening

Time management

Organizational skills

Bilingual Spanish

Problem solving

Independent work

Education

High School Diploma or equivalent

Associate's degree or related experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

NHC Guest Experience Regular Full-Time Health Center LV - Craig, North Las Vegas, NV, US

Salary Range: $18.87 To $22.05 Hourly

UNITEHEREHEALTHserves 200,000+ workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!

PURPOSE

The purpose of this position is to be the first point of contact as well as the positive representative for all patients and families, delivering a 5-star customer service experience aligned with the Health Center's mission, vision, and values. The Health Center Ambassador I uses 5-star customer service techniques to welcome patients, identify, and clarify their needs and provide assistance. This role includes conducting scheduled and unscheduled tours and providing language assistance to provider partners when requested.

*This position requires require travel to all Las Vegas area Health Centers as needed.

ESSENTIAL JOB FUNCTIONS AND DUTIES

• Supports Health Center operations by greeting, and giving direction to patients in the Health Center lobby
• Conducts new patient outreach assignments
• Demonstrates ability to warm-transfer calls to appropriate departments
• Assists with Health Center surveys
• Distributes approved Health Center and/or Culinary Health Fund flyers
• Promotes and assists patients with signing up for, navigating, and troubleshooting the patient portal
• Assists patients with walk-in appointments
• Updates daily trackers
• Collaborates with Health Center staff on special projects
• Delivers 5-star serviceby answering patients’ questions and coordinating with the appropriate resources and/or departments
• Assists with all non-clinical inquiries and directs patients to all relevant locations within the Health Center or to an outside source where applicable
• Escalates urgent, sensitive, or unresolved patient issues, concerns, and/or inquiries as designated by Health Center Administrative Team
• Verifies patient eligibility and answers eligibility related questions
• Assists with patient check-in and required forms
• Assists with Health Center medical records, adhering to confidentiality protocols
• Assists with the Health Center Wellness classes, promoting healthy lifestyles and community engagement
• Reviews appointment details (date, time, location, and provider name) with patients, ensuring clear understanding of their upcoming appointments
• Establishes and maintains effective working relationships with all persons encountered during daily duties, fostering a positive and collaborative environment
• Complies with Guest Experience department’s quality assurance program
• Collaborate with team members, provider partner staff, and Patient Contact Center team on ideas, projects, or tasks that could impact Health Center operations
• 10%-15% travel, primarily within the Las Vegas area between Health Center locations as operationally required
• Sets goals and achieve measurable results
• Contributes ideas to plans and achieving department goals
• Exemplifies the Fund’s BETTER Values and professional effectiveness dimensions in contributing to a respectful, trusting, and engaged culture of diversity and inclusion
• Performs other duties as assigned within the scope of responsibilities and requirements of the job
• Performs Essential Job Functions and Duties with or without reasonable accommodation

ESSENTIAL QUALIFICATIONS

Years of Experience and Knowledge

• 1 - 2 years of related experience minimum
• Working knowledge and experience in a healthcare environment preferred
• Understands medical and insurance terminology
• Knowledge of patient rights and age specific patient care practices

Education, Licenses, and Certifications

• Required: High School Diploma or equivalent
• Associate's degree in related field or equivalent work experience preferred

Skills and Abilities

• Communicates with a wide variety of people from diverse socio-economic and ethnic backgrounds respectfully and effectively under stressful conditions
• Utilizes effective listening skills and critical thinking skills to recognize and communicate issues to management including trends, anomalies and any other areas needing improvement
• Typing and ten key
• Strong organizational and time management skills
• Effective, efficient, and safe use of office equipment
• Ability to follow departmental and Health Center safety practices and procedures
• Preferred fluency (speak and write) in Spanish
• Excellent written and verbal communication, interpersonal, and problem-solving skills.
• Ability to work independently or in a group setting and manage competing deadlines and multiple projects in a fast-paced environment

Salary range for this position:$18.87 - $22.05/hour. Actual base salary may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.

Work Schedule

(may vary to meet business needs): Monday - Friday, 7.5 hours per day (37.5 hours per week) with potential for hybrid work-from-home arrangement.

We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Short- & Long-term Disability, Pension, Life, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).