Patient Experience Ambassador

FirstHealth of the Carolinas, Inc.; Pinehurst (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

FirstHealth of the Carolinas, Inc. is seeking a Patient Experience Liaison to greet patients and family members at admission and throughout the hospital stay.

You will identify opportunities to improve patient experience, educate patients on hospital services, and serve as a bridge between patients and nursing, food & nutrition, environmental services and other departments. Flexibility to work weekends and lift up to 30 pounds is required; high school diploma or GED and two years of

Qualifications

• High school diploma or GED or equivalent required.
• Two (2) years of experience in service-oriented operations required.
• Hospitality and healthcare experience preferable.

Responsibilities

• Greet and meet patients during admission and stay.
• Identify patient experience improvement opportunities through interviews, discussion and observation.
• Act as liaison between patient and departments and follow up on concerns to ensure resolution.

Education

High school diploma or GED

Job description

Overview

Greets/meets patients as admitted and during the stay. Contacts approximately 30 patients and family members daily. Identifies patient experience improvement opportunities through interviews, discussion and observation. Educates patients on services provided by the Hospital, i.e. Nursing, Food & Nutrition, Environmental Services etc. Acts as a liaison between patient and departments. Follow-up on patient concerns to ensure that resolution occurs and the patient perceives this resolution.

Qualifications

Qualifications: High school diploma, GED or equivalent required. Two (2) years of experience in service-oriented operations required. Hospitality and healthcare experience preferable. Must be able to work flexible hours and weekends. Must be able to kneel, sit, stand and walk for continuous periods of time. Ability to frequently lift up to 30 pounds.