Front Desk Concierge

Tier1usa; Tampa (FL); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Growth opportunities

Friendly work environment

Competitive compensation

Job summary

LIVunLtd is seeking a Front Desk Concierge to join our team in the surrounding market. The role requires polish, poise and a passion for delivering five-star customer service to residents, while representing the LIVunLtd brand and culture.

The ideal candidate has 1–3 years of high-end customer service experience, excellent communication skills, and strong knowledge of local businesses, entertainment venues and travel options. Compensation is $18–$19 per hour, dependent on location and experience.

Qualifications

• 1–3 years of high end customer service experience (preferred).
• In-depth knowledge of local businesses, entertainment venues and travel options.
• Great instincts and excellent communications skills.

Responsibilities

• Represent LIVunLtd's and the property's style and embrace the culture of service of the brand.
• Greet all residents in a warm and professional manner, make them feel welcome, anticipate their needs.
• Act as the point of reference for residents who need assistance or information and attend to their wishes and requirements, including but not limited to; events, excursions, transportation, dining etc.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Answer phone calls, make reservations, take and distribute messages or mail and redirect calls.
• Respond to complaints and strategize to find an adequate solution.
• Maintain quality service by enforcing customer service standards; analyzing and resolving customer service problems.
• Be conducive in maintaining an orderly and clean workspace at all times.
• Adhere to all LIVunLtd policies and procedures, and productivity standards.
• Perform other additional duties and responsibilities specific to the location and upon the request of your manager.

Skills

Customer service

Local knowledge

Communication skills

Job description

• 1-3 years of high end customer service experience
• In-depth knowledge of local businesses, entertainment venues and travel options
• Great instincts and excellent communications skills

Description

LIVunLtd is looking for a Front Desk Concierge to join our growing team in the surroundingmarket! The Front Desk Concierge is a front-facing position that requires polish, poise and a passion for delivering amazing customer service. The Concierge will engage with residents, instill a positive and enthusiastic culture within the building and provide the highest level of customer service. This person must possess an in-depth knowledge of local businesses, entertainment venues and travel options. LIVunLtd’s standards for our Concierge are that this individual understands the value of excellence in customer service and can provide 5 star-level services to all residents at all times.

ESSENTIAL RESPONSIBILITIES

• Represent LIVunLtd's and the property's style and embrace the culture of service of the brand.
• Greet all residents in a warm and professional manner, make them feel welcome, anticipate their needs.
• Act as the point of reference for residents who need assistance or information and attend to their wishes and requirements, including but not limited to; events, excursions, transportation, dining etc.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Answer phone calls, make reservations, take and distribute messages or mail and redirect calls.
• Respond to complaints and strategize to find an adequate solution.
• Maintain quality service by enforcing customer service standards; analyzing and resolving customer service problems.
• Be conducive in maintaining an orderly and clean workspace at all times.
• Adhere to all LIVunLtd policies and procedures, and productivity standards.
• Perform other additional duties and responsibilities specific to the location and upon the request of your manager.

SKILLS AND QUALIFICATIONS.

• Qualified candidates must have 1-3 years of high end customer service experience (preferred).
• In-depth knowledge oflocal businesses, entertainment venues and travel options.
• Great instincts and excellent communications skills.

BENEFITS

As a Member of the LIVunLtd Team you can expect:

• Growth opportunities
• A fun, friendly, professional working environment
• Competitive compensation within industry standards

COMPENSATION

The Front Desk Concierge position with LIVunLtd offers $18-19 per hour, dependent upon location and skills.

LIVunLtd is an equal opportunity employer. For more information regarding our career opportunities, please visit our website . All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.