Luxury Front Desk Associate — Guest Experience

LIVun Ltd.; New York (NY); Hybrid; USD 32,000 - 43,000; Full time

Benefits offered by this job

Growth opportunities

Friendly working environment

Competitive compensation

Job summary

LIVunLtd is seeking a Front Desk Associate to welcome residents and guests, provide tours of the amenity space, and handle inquiries with high-level customer service. The role supports operations by responding to requests, maintaining the front desk area, and coordinating with teammates for excellent service.

This position offers both Part-Time and Full-Time opportunities. A positive attitude, confidentiality, and proficiency with G Suite, Word, and Excel are valued; flexibility for shifts

Qualifications

• Must have the ability to communicate clearly and effectively – ability in multiple languages is an additional asset.
• Must have basic knowledge of surrounding neighborhood and a razor sharp sense of hospitality.
• Must have excellent customer service skills and a positive, friendly attitude.
• Maintains the ability to multitask, be a team player, be trustworthy and a fast learner.
• Flexibility to work days, nights and / or weekends.
• Must be proficient with G Suite, Word, and Excel.

Responsibilities

• Ensure an exceptional level of customer service is being provided to all residents and guests.
• Warmly greet and verify residents and guests upon entry into the amenity space.
• Promptly answer phone calls, requests, and questions.
• Assist coworkers in any manner necessary to maintain a collective, smooth effort in providing excellent services.
• Respond to resident inquiries in a timely manner, with accurate and thorough information.
• Maintain a clean, neat, organized, and presentable front desk area at all times.
• Tour facility spaces to spot check cleanliness and showroom quality condition.
• Maintain confidentiality of residents’ information.
• Provide business services such as making photocopies, sending faxes, electronic scanning, etc.
• Reserve event / amenity space for residents as requested (where applicable).
• Always exceed client’s expectations and needs.
• Wear corporate / building approved uniform for each specific LIVunLtd location where you are working.
• Maintain strong communication with LIVunLtd coworkers.
• Adhere and adapt to all current and new LIVunLtd policy, procedures and initiatives.
• Perform additional duties and responsibilities specific to the location / building and upon the request of your manager.

Skills

Multitasking

Customer service

Hospitality mindset

Communication

Flexibility

Tools

G Suite

Microsoft Word

Microsoft Excel

Job description

LIVunLtd is seeking a Front Desk Associate to welcome residents and guests, provide tours of the amenity space, and handle inquiries with high-level customer service. The role supports operations by responding to requests, maintaining the front desk area, and coordinating with teammates for excellent service.

This position offers both Part-Time and Full-Time opportunities. A positive attitude, confidentiality, and proficiency with G Suite, Word, and Excel are valued; flexibility for shifts