5-Star Field Service Dispatch Lead (Company Vehicle)

Apex Pros Plumbing, Electric, Heating and Air; Dublin (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Paid Time Off

Short Term Disability

Training & Development Opportunities

Life Insurance

Wellness Resources

Job Type: Full-time Onsite

Employee Assistance Program

Team Lead Provided Company Vehicle and

Job summary

Apex Pros Plumbing, Electric, Heating and Air in Dublin, OH seeks a dedicated Dispatcher to coordinate field operations and ensure top-notch customer experiences. You’ll manage daily schedules, serve as the main contact from dispatch through completion, and handle confirmations and updates to keep our service teams performing at peak levels.

Ideal candidates bring dispatch experience in service industries, strong phone and organization skills, and proficiency with ServiceTitan, MS Office, and

Qualifications

• One year dispatch experience in service-based industry preferred.
• Excellent phone-based customer service skills.
• Proficiency with Microsoft Office strongly preferred.
• Familiarity with Google Workspace (Gmail, Calendar, etc.) strongly preferred.

Responsibilities

• Create a 5-Star customer experience through clear, professional, and timely communication
• Manage and optimize daily schedules for field professionals
• Serve as the primary customer contact from dispatch through job completion
• Handle appointment confirmations, rescheduling, and customer updates
• Assist with inbound customer service calls as needed
• Resolve customer concerns promptly and professionally
• Perform customer follow-ups after completed appointments
• Follow up on unsold estimates
• Support office operations as needed to ensure smooth daily workflow

Skills

Dispatch experience

Customer service

Phone communication

Multitasking

Organization

Education

High school diploma or equivalent

Tools

ServiceTitan

MS Office (Excel)

Google Workspace

Job description

Apex Pros Plumbing, Electric, Heating and Air in Dublin, OH seeks a dedicated Dispatcher to coordinate field operations and ensure top-notch customer experiences. You’ll manage daily schedules, serve as the main contact from dispatch through completion, and handle confirmations and updates to keep our service teams performing at peak levels.

Ideal candidates bring dispatch experience in service industries, strong phone and organization skills, and proficiency with ServiceTitan, MS Office, and