5-Star Dispatch Coordinator: Scheduling & Customer Experience

Apex Pros Plumbing, Electrical, Heating and Air; Dublin (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health care plan

401k

Paid time off

Short term disability

Training & development

Life insurance

Wellness resources

Team lead vehicle & fuel card

Health savings account

Employee assistance program

Job summary

Apex Pros Plumbing, Electrical, Heating and Air in Dublin, Ohio is seeking a detail-oriented Dispatcher to optimize daily schedules for field professionals and serve as the primary contact from dispatch to job completion. The role demands clear communication, reliability, and a customer-first approach in a fast-paced environment.

Responsibilities include confirming appointments, rescheduling, handling inquiries, and ensuring a smooth workflow across plumbing, HVAC, and electrical services.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year dispatch experience in plumbing, HVAC, electrical, or service-based industries preferred.
• Excellent phone-based customer service skills.
• Experience with ServiceTitan preferred but not required.

Responsibilities

• Create a 5-Star customer experience through clear, professional, and timely communication.
• Manage and optimize daily schedules for field professionals.
• Serve as the primary customer contact from dispatch through job completion.
• Handle appointment confirmations, rescheduling, and customer updates.
• Assist with inbound customer service calls as needed.
• Resolve customer concerns promptly and professionally.
• Perform customer follow-ups after completed appointments.
• Follow up on unsold estimates.
• Support office operations as needed to ensure smooth daily workflow.

Skills

Phone-based CS

Dispatch experience

Multi-tasking

Interpersonal skills

Microsoft Office

Google Workspace

Education

High school diploma

Tools

ServiceTitan

Microsoft Office

Google Workspace

Job description

Apex Pros Plumbing, Electrical, Heating and Air in Dublin, Ohio is seeking a detail-oriented Dispatcher to optimize daily schedules for field professionals and serve as the primary contact from dispatch to job completion. The role demands clear communication, reliability, and a customer-first approach in a fast-paced environment.

Responsibilities include confirming appointments, rescheduling, handling inquiries, and ensuring a smooth workflow across plumbing, HVAC, and electrical services.