4Help IT Support Agent – Virginia Tech

V T CORPORATE RESOURCE CTR; Blacksburg (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

V T CORPORATE RESOURCE CTR in Blacksburg, Virginia, is seeking an IT Support Agent to work in a call center. Responsibilities include resolving computer user issues and maintaining stakeholder satisfaction through effective communication. Candidates should have experience in handling service requests using a computerized ticketing system.

This role is essential for ensuring smooth operations and support for students, staff, faculty, and community members.

Qualifications

• Experience in a call center environment is preferred.
• Ability to communicate effectively with various stakeholders.
• Proficient in using computerized ticketing systems.

Responsibilities

• Resolve computer user problems via phone or electronic means.
• Determine needed services and enter information in ticketing system.
• Maintain stakeholder satisfaction as a top priority.

Job description

4Help IT Support Agent

Working in a call center focused on resolving computer user problems, an Information Center Agent communicates with stakeholders using a telephone and/or electronic means, determines what service is needed, enters the pertinent service information into a computerized ticketing system, and resolves common problems while escalating more difficult problems. Stakeholder satisfaction is at the forefront of our goals. Our stakeholders include, but are not limited to, students, staff, faculty, internal and external associates, peers, colleagues and community members.