#4495 | Senior Endpoint Engineer - Citrix & SCCM

Halo Group; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology services provider in Chicago is seeking a local end point engineer to manage ticket queues related to VDI incidents and support desktop engineering. Responsibilities include conducting daily health checks, critical incident responses, and testing new technologies for stability. Ideal candidates will have strong skills in Citrix VDI, SCCM, and asset management. The role offers an opportunity to work in a dynamic environment, focusing on operational excellence and technology integration.

Qualifications

• Assist in the management of ticket queues including VDI incidents and requests.
• Responsible for daily health checks and system maintenance.
• Perform regular patching and asset management.

Responsibilities

• Manage 5 ticket queues related to VDI incidents and desktop engineering.
• Conduct critical incident response and daily reporting.
• Test and integrate new technologies for operational stability.

Skills

Critical Incident response

Daily Reporting

System monitoring

Asset Management

Documentation/Knowledge management

Tools

Citrix VDI XenDesktop

SCCM

AppV

SCOM

Windows Server

Job description

• Contract

Qualifications

Looking for local candidates only.

For the end point engineering role:

• Assist in the management of 5 ticket queues; including VDI incidents, requests, tasks, asset management, desktop engineering, and problem management.
• Critical Incident response
• Daily Reporting

Primary Technologies include

• Citrix VDI XenDesktop 7.6, 6.5, 5.0
• AppV
• SCCM
• SCOM
• PVS
• Windows Server
• Capacity planning
• Incident management L3+ EUC, Desktop, VDI, and Citrix
• Problem management EUC, Desktop, VDI, and Citrix
• Monthly vDisk image updates and remediate over/under allocated desktops
• Daily Health Checks and System Maintenance
• Printer Deployments/vPad Ordering and Configuration
• Physical and Virtual Non-Project Desktop Deployments and Image Builds
• Personal VDI Buildouts
• Event management
• Demand management - Physical Workspace Hardware
• System monitoring
• Desktop Image Testing and Deployment
• Field Services Support
• Request fulfillment VDI, EUC, Desktops, Printers, all end users devices
• Asset Management
• Workstation Image Management
• M&A Support, weekly site on boarding, and workspace integrations
• Patching/SCCM
• AV/Video Conference Support and Deployments
• Responsible for the testing and integration of new technologies to ensure operational stability
• Documentation/Knowledge management and creation of SOPs for L1/L2

Additional Information

All your information will be kept confidential according to EEO guidelines.